Oracle Accessibility Conformance Report

VPAT® Version 2.0 - October 2017

Name of Product:

Oracle Fusion Engagement Cloud 11.13.17.08.0

Product Description:

Oracle Fusion Engagement Cloud is a suite of cloud services that includes the capabilities of Oracle Sales Cloud plus additional service management capabilities.

The Oracle Fusion Engagement Cloud Professional Offering Cloud Service includes:

  • All capabilities of Fusion CRM Base Professional Offering Cloud Service
  • Oracle Fusion Service Request Management Cloud Service
  • Oracle Transactional Business Intelligence

The Oracle Fusion Engagement Cloud Standard Offering Cloud Service includes:

  • All capabilities of Oracle Fusion Engagement Cloud Professional Offering Cloud Service
  • All capabilities of Fusion CRM Base Standard Offering Cloud Service
  • Oracle Fusion OmniChannel Framework
  • Oracle Fusion Service Work Order Management

The Oracle Fusion Engagement Cloud Enterprise Offering Cloud Service includes:

  • All capabilities of Oracle Fusion Engagement Cloud Standard Offering Cloud Service
  • All capabilities of Fusion CRM Base Enterprise Offering Cloud Service

The Oracle Fusion Engagement Cloud Industry Offering Cloud Service includes:

  • All capabilities of Oracle Fusion Engagement Cloud Enterprise Offering Cloud Service
  • All capabilities of Fusion CRM Base Premium Offering Cloud Service
  • Oracle Fusion Engagement Cloud Chat
  • Oracle Service Cloud Standalone CoBrowse Dynamic Agent Desktop Cloud Service

Date:

27-Jul-2017

Archive Note:

This VPAT applies to only version 11.13.17.08.0. It does not apply to any versions of Oracle Fusion Engagement Cloud after this. This VPAT has been superseded by Oracle Fusion Engagement Cloud 11.13.17.11.0.

Contact Information:

accessible_ww@oracle.com

Notes:

This VPAT does not cover the following product areas:

  • Knowledge Authoring
  • PDF and ePub files

Oracle Fusion Applications have several runtime modes, set via accessibility preferences, such as screen reader, high contrast, and large fonts modes. Please consult Oracle Fusion Applications Help for detailed information on accessibility preferences.

Dependent Products


This product interacts with or is built with the other Oracle products listedin this section. Click below to view information about the accessibility ofthese dependent products. Products listed are the versions available at thetime of publication of this document; newer documents may be available that supersedethese versions.

Evaluation Methods Used:

Oracle's policy is to design, develop and test both products and documentation to be accessible. The recommended styles of testing for accessibility include: (i) algorithmic automated tests, (ii) human judgement tests such as tool-assisted tests, visual inspection and manual operation, and (iii) testing with assistive technology by people with and without disabilities. Additional information about Oracle's accessibility program is available on http://www.oracle.com/corporate/accessibility/index.html

Accessibility Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guideline:

Standard/GuidelineIncluded In Report
Web Content Accessibility Guidelines 2.0, at https://www.w3.org/TR/2008/REC-WCAG20-20081211/Level A - Yes
Level AA - Yes
Level AAA - No
Section 508 as published in 2017, at https://www.Section508.govYes

Terms

The terms used in the Conformance Level information are defined as follows:

Supports
The functionality of the product has at least one method that meets the criteria without known defects or meets with equivalent facilitation.
Supports with Exceptions
Some functionality of the product does not meet the criteria.
Does Not Support
Majority of functionality of the product does not meet the criteria.
Not Applicable
The criteria are not relevant to the product.

Table 1: WCAG Conformance Criteria

All technical criteria are Not Applicable for this product

Chapter 3: Functional Performance Criteria (FPC)

All technical criteria are Not Applicable for this product

Chapter 4: Hardware

All technical criteria are Not Applicable for this product

Chapter 5: Software

All technical criteria are Not Applicable for this product

Chapter 6: Support Documentation and Services

All technical criteria are Not Applicable for this product

Oracle Legal Disclaimer

The information above describes this product's ability to support the applicableStandards/Guidelines, subject to Oracle's interpretation of those standards(available at https://www.oracle.com/corporate/accessibility/policy.html#standards-tab) and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/corporate/accessibility or contact: accessible_ww@oracle.com.

This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.