Oracle Accessibility Conformance Report

VPAT® Version 2.0 - October 2017

Name of Product:

Oracle Commerce Assisted Selling Cloud Service 18C-MP

Archive Text:

This VPAT applies to only version 18C-MP. It does not apply to any versions of Oracle Commerce Assisted Selling Cloud Service after this. This VPAT has been superseded by Oracle Commerce Assisted Selling Cloud Service 18D.

Product Description:

The Oracle Commerce Assisted Selling Cloud Service (OCAS) is a Cloud-based solution designed specifically to run in the Oracle Cloud, It provides merchants with the means to manage their in-store associate application. It is a native iOS application built to run on a tablet device (iPad or iPad Mini) and designed for use by in-store associates. Associates use OCAS to provide shoppers with a seamless experience as they transition from online and mobile environments into the physical store. The application uses the Oracle Commerce REST endpoints, and the infrastructure underlying the Oracle Commerce Agent Console Cloud Service application, to enable the core use cases.

This VPAT summarizes the accessibility of the OCAS UI, when run on the iPad or iPad Mini, using the iOS built-in assistive technology (AT) known as VoiceOver (VO). OCAS is a native iOS application.

Accessibility hints in OCAS are given in both English and Spanish.

Date:

29-Aug-2018

Contact Information:

accessible_ww@oracle.com

Notes:

The documentation for administrators of this product is provided in both HTML and pdf formats. The pdf version of the documentation is excluded from this VPAT.

Accessibility tools are enabled in the iPad or iPad Mini's settings. Instructions are available from the Apple website.

Evaluation Methods Used:

Oracle's policy is to design, develop and test both products and documentation to be accessible. The recommended styles of testing for accessibility include: (i) algorithmic automated tests, (ii) human judgement tests such as tool-assisted tests, visual inspection and manual operation, and (iii) testing with assistive technology by people with and without disabilities. Additional information about Oracle's accessibility program is available on http://www.oracle.com/us/corporate/accessibility/index.html

Accessibility Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guideline:

Standard/Guideline	Included In Report
Web Content Accessibility Guidelines 2.0, at https://www.w3.org/TR/2008/REC-WCAG20-20081211/	Level A - Yes Level AA - Yes Level AAA - No
Section 508 as published in 2017, at https://www.Section508.gov	Yes

Terms

The terms used in the Conformance Level information are defined as follows:

Supports: The functionality of the product has at least one method that meets the criteria without known defects or meets with equivalent facilitation.
Supports with Exceptions: Some functionality of the product does not meet the criteria.
Does Not Support: Majority of functionality of the product does not meet the criteria.
Not Applicable: The criteria are not relevant to the product.

WCAG 2.0 Report

Table 1 also documents conformance with:

Section 508: Chapter 5 - 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 - 602.3 Electronic Support Documentation

Note: When reporting on conformance with the WCAG 2.0 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements.

Table 1: WCAG Conformance Criteria

Criteria	Conformance Level	Remarks and Explanations
1.1.1 Non-text Content (Level A)	Supports	The product was tested for: Images that convey information have meaningful alternative text using the UIAccessibility Label attribute and are marked with the Image trait Images that are decorative are marked with “setIsAccessibilityElement:NO” Information shown in complex images such as charts is also available in an alternative textual form (e.g. a data table) or complex image is a container composed of individual accessible elements Controls have an associated name Non-text characters are not used or have meaningful alternative text CAPTCHAs are not used
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)	Not Applicable	No Pre-recorded audio-only or video-only content is being used
1.2.2 Captions (Prerecorded) (Level A)	Not Applicable	No Pre-recorded video content is being used
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)	Not Applicable	No pre-recorded video is being used
1.2.4 Captions (Live) (Level AA)	Not Applicable	No live audio content in video is being used
1.2.5 Audio Description (Prerecorded) (Level AA)	Not Applicable	No pre-recorded video is being used
1.3.1 Info and Relationships (Level A)	Supports	The product was tested for: User interface component labels are associated with the fields they are labeling through use of the label's text as the Label trait of the labeled field Headings are marked as such using the Heading trait Tables are contained in a Table component
1.3.2 Meaningful Sequence(Level A)	Supports	The product was tested for: The VoiceOver reading/presentation sequence matches the logical reading sequence
1.3.3 Sensory Characteristics(Level A)	Supports	The product was tested for: Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound Instructions provided which refer to graphics included a reference to the text alternative of the graphic
1.4.1 Use of Color(Level A)	Supports	The product was tested for: Information conveyed by color is available in alternative formats, such as shape, text, font weight Information conveyed by color has a contrast ratio of at least 3:1
1.4.2 Audio Control(Level A)	Not Applicable	No automatically playing audio is used
1.4.3 Contrast (Minimum) (Level AA)	Supports	The product was tested for: Large-scale text and images of large-scale text have a contrast ratio of at least 3:1 Other text and images of text have a contrast ratio of at least 4.5:1
1.4.4 Resize text(Level AA)	Supports	The product was tested for: Text can be resized up to 200% without loss of content or functionality using the iOS Zoom feature
1.4.5 Images of Text(Level AA)	Supports	The product was tested for: Images of text are only used when the technology can't create the desired visual presentation, the image can be customized or the particular image is essential
2.1.1 Keyboard(Level A)	Supports with Exceptions	The product is composed of components that have full keyboard operation implemented through the use of a Bluetooth-connected keyboard when driving VoiceOver, as documented in the iPad User Guide. The product was tested for: Ability to perform functions from the keyboard only Logical movement of focus through the controls Proper operation of unique keystrokes, including those listed in the product documentation Exception Control not going to top element in Browse Categories and in Filter pane (27932568)
2.1.2 No Keyboard Trap (Level A)	Supports	The product was tested for: Movement of focus through the controls using only the keyboard, with no "keyboard trap" that prevents focus from moving away from any control, using the built-in VoiceOver and Switch Control assistive technologies
2.2.1 Timing Adjustable(Level A)	Supports with Exceptions	The product was tested for: Time limits used are part of a real-time event, or an essential activity Time limits in the product can be extended with at least 20 seconds warning up to 10 times Exception: The system uses a time limit for timing out an active session and the user is not alerted prior to the session timeout (21843101)
2.2.2 Pause, Stop, Hide (Level A)	Supports	The product was tested for: Moving, blinking, or scrolling content that is pure decoration can be stopped or hidden
2.3.1 Three Flashes or Below Threshold(Level A)	Supports	The product was tested for: No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz
2.4.1 Bypass Blocks(Level A)	Supports with Exceptions	Oracle non-Web software products, including bundles and suites of software, do not behave as a set of software programs as the term is defined. Therefore this guideline is always automatically met by the application itself. The documentation for administrators of this product was tested for: A ‘Skip to Main Content’ link is provided to skip repetitive navigation links at the top of the page. Structure and hierarchy is marked up with header elements outside of repetitive navigation link Exceptions: The documentation for administrators of this product needs a "Skip to Main Content" link. (26934844)
2.4.2 Page Titled(Level A)	Supports	The product was tested for: The name of the software application is meaningful.
2.4.3 Focus Order(Level A)	Supports with Exceptions	The product was tested for: Logical movement through the focusable components using only the keyboard, in an order that follows a meaningful sequence using a connected Bluetooth keyboard for touch devices, along with the built-in screen reader Exceptions: Dashboard hero image is not read when VoiceOver is on (22376226) Order of items read in VoiceOver is not correct or complete (26717285) VoiceOver does not read the additional card details on the Add Card page. (27323062) VoiceOver does not read correct amount for remaining balance following decimal places (27652597) VoiceOver not able to read confirmation message due to spinner (27652422) VoiceOver is not reading full page content without selecting next content (27666196) VoiceOver is not reading currency symbol in amount field for Refund Summary page (27666221) VoiceOver is not reading entire contents on payment page (27323062) VoiceOver is not reading header and label content in the Check Availability popover (28283833)
2.4.4 Link Purpose (In Context)(Level A)	Supports	The product was tested for: The text of links and their surrounding paragraph, list, table cell (with marked up table headers), or preceding heading is sufficient to describe their purpose
2.4.5 Multiple Ways(Level AA)	Supports	Oracle non-Web software products, including bundles and suites of software, do not behave as a set of software programs as the term is defined. Therefore this guideline is always automatically met.
2.4.6 Headings and Labels(Level AA)	Supports with Exceptions	The product was tested for: Headers describe the topic or purpose of the content below them Labels describe the purpose of the associated field Exceptions: In the documentation intended for administrators of this product, the row headers on tables should be more meaningful. (26934986)
2.4.7 Focus Visible(Level AA)	Supports	The product was tested for: Visual indication of the location of the focus using VoiceOver to display a focus indicator
3.1.1 Language of Page(Level A)	Supports	The product was tested for: Application is in the locale/language of the underlying platform
3.1.2 Language of Parts(Level AA)	Supports	The product was tested for: The product does not include passages or phrases in a language different from that of the surrounding text.
3.2.1 On Focus(Level A)	Supports	The product was tested for: When an element receives focus, it does not result in a substantial change to the user interface of the software, an additional change of keyboard focus, or the spawning of a new window
3.2.2 On Input(Level A)	Supports	The product was tested for: Changes in the value of user interface components does not result in a substantial change to the user interface of the software, an additional change of keyboard focus, or the spawning of a new screen
3.2.3 Consistent Navigation(Level AA)	Supports	Oracle non-Web software products, including bundles and suites of software, do not behave as a set of software programs as the term is defined. Therefore this guideline is always automatically met.
3.2.4 Consistent Identification(Level AA)	Supports	The product was tested for: Images and controls are used and identified consistently throughout the product
3.3.1 Error Identification(Level A)	Supports	The product was tested for: When input errors are detected, they are described to the user in text, including identifying the item where the error occurred
3.3.2 Labels or Instructions (Level A)	Supports	The product was tested for: Labels or instructions are provided when the product requires user input
3.3.3 Error Suggestion (Level AA)	Supports	The product was tested for: Where suggestions for fixing an input error are known, they are provided to the user
3.3.4 Error Prevention (Legal, Financial, Data)(Level AA)	Supports	The product was tested for: Submissions can be reversed by the user Data is checked for input errors with an opportunity for the user to correct them Data can be reviewed, corrected, and confirmed by the user before they are finalized
4.1.1 Parsing(Level A)	Supports with Exceptions	Markup languages are not used to generate the user interface. The documentation for administrators of this product was tested for: Pages validate to the HTML specification Exceptions: Duplicate IDs are found in the documentation for administrators of this product. (26324715)
4.1.2 Name, Role, Value (Level A)	Supports	The product was tested for: User interface components have a programmatically associated name and role using the UIAccessibility Label property and appropriate Attributes State information, properties, and values are programmatically exposed for user interface components using the appropriate part of the UI

2017 Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)

Criteria	Conformance Level	Remarks and Explanations
302.1 Without Vision	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.2 With Limited Vision	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.3 Without Perception of Color	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.4 Without Hearing	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.5 With Limited Hearing	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.6 Without Speech	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.7 With Limited Manipulation	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.8 With Limited Reach and Strength	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.9 With Limited Language, Cognitive, and Learning Abilities	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.

Chapter 4: Hardware

These criteria are all Not Applicable because the product is not Hardware

Chapter 5: Software

Criteria	Conformance Level	Remarks and Explanations
501.1 Scope - Incorporation of WCAG 2.0 AA	Supports	See the responses in the WCAG 2.0 section of this report.
502 Interoperability with Assistive Technology	Heading cell - no response required	Heading cell - no response required
502.2.1 User Control of Accessibility Features	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.2.2 No Disruption of Accessibility Features	Supports	The product was tested for: Does not disrupt platform accessibility features such as large fonts, VoiceOver and contrast.
502.3 Accessibility Services	Heading cell - no response required	Heading cell - no response required
502.3.1 Object Information	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.2 Modification of Object Information	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.3 Row, Column, and Headers	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.4 Values	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.5 Modification of Values	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.6 Label Relationships	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.7 Hierarchical Relationships	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.8 Text	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.9 Modification of Text	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.10 List of Actions	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.11 Actions on Objects	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.12 Focus Cursor	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.13 Modification of Focus Cursor	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.14 Event Notification	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.4 Platform Accessibility Features	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
503 Applications	Heading cell - no response required	Heading cell - no response required
503.2 User Preferences	Supports	The product was tested for: If the user sets a color preference on the iOS device, our application respects the preference If the user sets a font size preference on the iOS device, our application respects the preference (and, for increases of up to 200%, we test that there is no loss of information – for example, any truncated text is read by VO).
503.3 Alternative User Interfaces	Not Applicable	The product does not have assistive technology features.
503.4 User Controls for Captions and Audio Description	Heading cell - no response required	Heading cell - no response required
503.4.1 Caption Controls	Not Applicable	The product has no multimedia.
503.4.2 Audio Description Controls	Not Applicable	The product has no multimedia.
504 Authoring Tools	Heading cell - no response required	Heading cell - no response required
504.2 Content Creation or Editing	Not Applicable	The product is not an authoring tool.
504.2.1 Preservation of Information Provided for Accessibility in Format Conversion	Not Applicable	The product is not an authoring tool.
504.2.2 PDF Export	Not Applicable	The product is not an authoring tool.
504.3 Prompts	Not Applicable	The product is not an authoring tool.
504.4 Templates	Not Applicable	The product is not an authoring tool.

Chapter 6: Support Documentation and Services

Criteria	Conformance Level	Remarks and Explanations
602 Support Documentation	Heading cell - no response required	Heading cell - no response required
602.2 Accessibility and Compatibility Features	Supports	End user documentation for the Assisted Selling Application is included in the application as Embedded Assistance. The Assisted Selling Application follows Apple guidelines for accessibility (gestures, settings, etc.). The user has access to accessibility information from Apple, such as https://support.apple.com/en-us/HT204390, and on the device (Settings > General > Accessibility). "Administering Oracle Commerce Assisted Selling Cloud" includes a section describing how to navigate the user interface of the Business User tools using the keyboard. The compatibility of the administrative interface with assistive technology is available out of the box, with no action needed on the user's part.
602.3 Scope - Incorporation of WCAG 2.0 AA	Supports	See the responses in the WCAG 2.0 section of this report.
602.4 Alternate Formats for Non-Electronic Support Documentation	Not Applicable	Product documentation is available in electronic format.
603 Support Services	Heading cell - no response required	Heading cell - no response required
603.2 Information on Accessibility and Compatibility Features	Supports	Oracle Global Customer Support can provide information about accessibility features of the product.
603.3 Accommodation of Communication Needs	Supports	Oracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.

Oracle Legal Disclaimer

The information above describes this product's ability to support the applicableStandards/Guidelines, subject to Oracle's interpretation of those standards(available at http://www.oracle.com/us/corporate/accessibility/oracle-accessibility-program-173235.html) and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/us/corporate/accessibility or contact: accessible_ww@oracle.com.

This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.