Oracle Accessibility Conformance Report

VPAT® Version 2.0 - October 2017

Name of Product:

Oracle Utilities Customer to Meter (C2M) 2.7.0.3

Product Description:

Oracle Utilities Customer to Meter is a browser based Customer Information System, complete with meter data management and operational device management capabilities, for managing critical customer, metering, and financial information allowing utilities to improve customer service, enhance financial performance and adapt to a changing industry.

Date:

09-Dec-2019

Archive Note:

This VPAT applies to only version 2.7.0.3 prior to 21-Feb-2020. It does not apply to any versions of Oracle Utilities Customer to Meter (C2M) after this. This VPAT has been superseded by Oracle Utilities Customer to Meter (C2M) 2.7.0.3 (Updated).

Contact Information:

accessible_ww@oracle.com

Dependent Products

This product interacts with or is built with the other Oracle products listedin this section. Click below to view information about the accessibility ofthese dependent products. Products listed are the versions available at thetime of publication of this document; newer documents may be available that supersedethese versions.

Evaluation Methods Used:

Oracle's policy is to design, develop and test both products and documentation to be accessible. The recommended styles of testing for accessibility include: (i) algorithmic automated tests, (ii) human judgement tests such as tool-assisted tests, visual inspection and manual operation, and (iii) testing with assistive technology by people with and without disabilities. Additional information about Oracle's accessibility program is available on http://www.oracle.com/corporate/accessibility/index.html

Accessibility Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guideline:

Standard/Guideline	Included In Report
Web Content Accessibility Guidelines 2.0, at https://www.w3.org/TR/2008/REC-WCAG20-20081211/	Level A - Yes Level AA - Yes Level AAA - No
Section 508 as published in 2017, at https://www.Section508.gov	Yes

Terms

The terms used in the Conformance Level information are defined as follows:

Supports: The functionality of the product has at least one method that meets the criteria without known defects or meets with equivalent facilitation.
Supports with Exceptions: Some functionality of the product does not meet the criteria.
Does Not Support: Majority of functionality of the product does not meet the criteria.
Not Applicable: The criteria are not relevant to the product.

WCAG 2.0 Report

Table 1 also documents conformance with:

Section 508: Chapter 5 - 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 - 602.3 Electronic Support Documentation

Note: When reporting on conformance with the WCAG 2.0 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements.

Table 1: WCAG Conformance Criteria

Criteria	Conformance Level	Remarks and Explanations
1.1.1 Non-text Content (Level A)	Supports	The product was tested for: Controls, Input: Images that convey information have meaningful alternative text. Images that are decorative are marked up using ALT=”” or CSS background images. Information shown in complex images such as charts is also available in alternative text. Titles for Objects and Applets are provided. Controls have an associated name. The following features are not being used in product: Time-Based Media Test Sensory CAPTCHA
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)	Not Applicable	The product has no multimedia.
1.2.2 Captions (Prerecorded) (Level A)	Not Applicable	The product has no multimedia.
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)	Not Applicable	The product has no multimedia.
1.2.4 Captions (Live) (Level AA)	Not Applicable	The product has no multimedia.
1.2.5 Audio Description (Prerecorded) (Level AA)	Not Applicable	The product has no multimedia.
1.3.1 Info and Relationships (Level A)	Supports with Exceptions	The product was tested for: User interface component labels are associated with the fields they are labeling. Headings are encoded with HTML heading tags. List markup is used for marking up lists. Table markup is used for marking up data tables including row and column headers and table captions/summaries where appropriate. Data tables specify SUMMARY. Layout tables use appropriate markup. Exceptions: Bug 28405785 - On the Service Point Type - Main page, one of the row header labels in the Characteristics section may be incorrectly interpreted by screen readers when a field is empty. On the Extendable Lookup page for C2M Mapping Field List, five values have columns with no header labels so may be incorrectly interpreted by screen readers. On the Measuring Component - Main page, tables have missing row headers so may be incorrectly interpreted by screen readers.
1.3.2 Meaningful Sequence(Level A)	Supports	The product was tested for: The sequence of elements in the Document Object Model (DOM) matches a logical reading sequence
1.3.3 Sensory Characteristics(Level A)	Supports	The product was tested for: Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound.
1.4.1 Use of Color(Level A)	Supports	The product was tested for: Information conveyed by color is available in alternative formats, such as shape, text, font weight. Information conveyed by color has a contrast ratio of at least 3:1.
1.4.2 Audio Control(Level A)	Not Applicable	The product has no multimedia.
1.4.3 Contrast (Minimum) (Level AA)	Supports	The product was tested for: Large-scale text and images of large-scale text have a contrast ratio of at least 3:1 Other text and images of text have a contrast ratio of at least 4.5:1
1.4.4 Resize text(Level AA)	Supports	The product was tested for: Text can be resized up to 200% without loss of content or functionality.
1.4.5 Images of Text(Level AA)	Supports	The product was tested for: Images of text are only used when the technology can't create the desired visual presentation, the image can be customized or the particular image is essential (Oracle logo).
2.1.1 Keyboard(Level A)	Supports	The product was tested for: Ability to perform functions from keyboard only. Proper operation of unique keystrokes and access keys including those listed in the product documentation. The ability to use the product with OS keyboard aids: Sticky Keys and Filter Keys.
2.1.2 No Keyboard Trap (Level A)	Supports	The product was tested for: Movement of focus through control only using the keyboard with no keyboard traps that prevent focus from moving from any control.
2.2.1 Timing Adjustable(Level A)	Supports	The product was tested for: Before the session expires User is given a warning message and is able to extend the time limit by clicking on OK button.
2.2.2 Pause, Stop, Hide (Level A)	Not Applicable	The product does not include any information that moves, blinks, scrolls or auto-updates.
2.3.1 Three Flashes or Below Threshold(Level A)	Supports	The product was tested for: No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz.
2.4.1 Bypass Blocks(Level A)	Not Applicable	The product does not include repeated content.
2.4.2 Page Titled(Level A)	Supports	The product was tested for: Pages have a meaningful title specified in the Title element.
2.4.3 Focus Order(Level A)	Supports with Exceptions	The product was tested for: Logical movement through the focusable component using only the keyboard in an order that follows a meaningful sequence. Exceptions: Bug 30064943 - On nine pages, the focus does not always go to the correct field when tabbing out of a field or away from an action button.
2.4.4 Link Purpose (In Context)(Level A)	Supports	The product was tested for: The text of links and their surrounding paragraph, list, or table cell (with marked up table headers) is sufficient to describe their purpose.
2.4.5 Multiple Ways(Level AA)	Supports	The product was tested for: Web pages accessible from Menu Pages can also be found using a 'search' function.
2.4.6 Headings and Labels(Level AA)	Supports	The product was tested for proper headings and labels Headings describe the topic or purpose of the content below them Labels describe the purpose of the associated field.
2.4.7 Focus Visible(Level AA)	Supports with Exceptions	The product was tested for: Visual indication of the location of the focus. Exceptions: Bug 30061717 - On the Extendable Lookup page for C2M Mapping Field List, sixteen values are impacted where the keyboard focus indicator is not visible on the Close icon.
3.1.1 Language of Page(Level A)	Supports	The product was tested for: Properly set lang attribute for each page.
3.1.2 Language of Parts(Level AA)	Supports	The product was tested for: Proper use of lang attribute for text passages that are in a different language than that of the page. English language only pages were tested for this release
3.2.1 On Focus(Level A)	Supports	The product was tested for: When an element receives focus, it does not result in a substantial change to the page, an additional change of keyboard focus or the spawning of a pop-up window.
3.2.2 On Input(Level A)	Supports	The product was tested for: Changes in the value of user interface components does not result in a substantial change in the page, an additional change of keyboard focus or the spawning of a pop-up window.
3.2.3 Consistent Navigation(Level AA)	Supports	The product was tested for: Pages that are grouped together into sets with a common navigation mechanism utilize that navigation mechanism in the same fashion, with navigation elements appearing in the same relative order each time.
3.2.4 Consistent Identification(Level AA)	Supports	The product was tested for: Images and controls are used and identified consistently throughout the product.
3.3.1 Error Identification(Level A)	Supports with Exceptions	The product was tested for : When input errors are detected, they are described to the user in text, including identifying the item where the error occurred. Exceptions: Bug 28400041 - Two pages (Service Point Type - Main and Service Point - Main) do not visually highlight a field in error for easy identification.
3.3.2 Labels or Instructions (Level A)	Supports with Exceptions	The product was tested for: Labels or instructions are provided when the product requires user input. Exceptions: Bug 30061650 - Two pages (Service Point Type - Main, Service Point - Main) and the Dashboard Alerts zone have a small number of form elements missing labels so may be incorrectly interpreted by screen readers.
3.3.3 Error Suggestion (Level AA)	Supports	The product was tested for: Where suggestions for fixing an input error are known, they are provided to the user.
3.3.4 Error Prevention (Legal, Financial, Data)(Level AA)	Supports	The product was tested for: Data is checked for input errors with an opportunity for the user to correct them.
4.1.1 Parsing(Level A)	Supports	The product was tested for: Elements in HTML content have complete start and end tags, are properly nested and do not contain duplicate attributes.
4.1.2 Name, Role, Value (Level A)	Supports	The product was tested for: HTML controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL, TITLE, SUMMARY, CAPTION, etc. Additional state information is programmatically exposed for HTML controls such as whether a field is 'required' Custom controls have appropriate roles specified using role attribute.

2017 Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)

Criteria	Conformance Level	Remarks and Explanations
302.1 Without Vision	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.2 With Limited Vision	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.3 Without Perception of Color	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.4 Without Hearing	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.5 With Limited Hearing	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.6 Without Speech	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.7 With Limited Manipulation	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.8 With Limited Reach and Strength	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.9 With Limited Language, Cognitive, and Learning Abilities	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.

Chapter 4: Hardware

These criteria are all Not Applicable because the product is not Hardware

Chapter 5: Software

Criteria	Conformance Level	Remarks and Explanations
501.1 Scope - Incorporation of WCAG 2.0 AA	Supports	See the responses in the WCAG 2.0 section of this report.
502 Interoperability with Assistive Technology	Heading cell - no response required	Heading cell - no response required
502.2.1 User Control of Accessibility Features	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.2.2 No Disruption of Accessibility Features	Not Applicable	The product is designed to be isolated from the underlying platform.
502.3 Accessibility Services	Heading cell - no response required	Heading cell - no response required
502.3.1 Object Information	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.2 Modification of Object Information	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.3 Row, Column, and Headers	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.4 Values	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.5 Modification of Values	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.6 Label Relationships	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.7 Hierarchical Relationships	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.8 Text	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.9 Modification of Text	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.10 List of Actions	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.11 Actions on Objects	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.12 Focus Cursor	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.13 Modification of Focus Cursor	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.14 Event Notification	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.4 Platform Accessibility Features	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
503 Applications	Heading cell - no response required	Heading cell - no response required
503.2 User Preferences	Not Applicable	The product is designed to be isolated from the underlying platform.
503.3 Alternative User Interfaces	Not Applicable	The product does not have assistive technology features.
503.4 User Controls for Captions and Audio Description	Heading cell - no response required	Heading cell - no response required
503.4.1 Caption Controls	Not Applicable	The product has no multimedia.
503.4.2 Audio Description Controls	Not Applicable	The product has no multimedia.
504 Authoring Tools	Heading cell - no response required	Heading cell - no response required
504.2 Content Creation or Editing	Not Applicable	The product is not an authoring tool.
504.2.1 Preservation of Information Provided for Accessibility in Format Conversion	Not Applicable	The product is not an authoring tool.
504.2.2 PDF Export	Not Applicable	The product is not an authoring tool.
504.3 Prompts	Not Applicable	The product is not an authoring tool.
504.4 Templates	Not Applicable	The product is not an authoring tool.

Chapter 6: Support Documentation and Services

Criteria	Conformance Level	Remarks and Explanations
602 Support Documentation	Heading cell - no response required	Heading cell - no response required
602.2 Accessibility and Compatibility Features	Not Applicable	The Oracle Utilities Product Documentation uses standard web browsing techniques and does not contain accessibility or compatibility features.
602.3 Scope - Incorporation of WCAG 2.0 AA	Supports	See the responses in the WCAG 2.0 section of this report.
602.4 Alternate Formats for Non-Electronic Support Documentation	Not Applicable	Documentation is in electronic format.
603 Support Services	Heading cell - no response required	Heading cell - no response required
603.2 Information on Accessibility and Compatibility Features	Supports	Oracle Global Customer Support can provide information about accessibility features of the product.
603.3 Accommodation of Communication Needs	Supports	Oracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.

Oracle Legal Disclaimer

The information above describes this product's ability to support the applicableStandards/Guidelines, subject to Oracle's interpretation of those standards(available at https://www.oracle.com/corporate/accessibility/policy.html#standards-tab) and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/corporate/accessibility or contact: accessible_ww@oracle.com.

This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.