Oracle Voluntary Product Accessibility Template
Name of Product: ADF: Application Development Framework, 11.1.1.4.0 (output of JDeveloper) 11.1.1.4
 Last Updated: 28-Mar-2011
 This VPAT applies to only version 11.1.1.4.0. It does not apply to any versions of ADF: Application Development Framework (output of JDeveloper) after this. This VPAT has been superseded by ADF: Application Development Framework, 11g PS4 (output of JDeveloper) 11.1.1.5

 

This VPAT only covers Application Development Framework (ADF) components (tags), output from Oracle JDeveloper 11.1.1.4.0. For the JDeveloper user environment, refer to the Oracle JDeveloper (11.1.1.4.0) VPAT.

 

ADF is capable of rendering content as described below, when an application developer uses it according to guidance provided in the reference manual, and follows all other applicable accessibility standards and guidelines, and in conjunction with the following 3 runtime modes: To provide content that is optimized for screen reader users, then the "accessibility mode" option should be set to "screenReader" in the application's trinidad-config.xml file. To provide content that is optimized for users who leverage platform high-contrast capabilities, then the "accessibility-profile" option should be set to "high-contrast" in the trinidad-config.xml file. To view content in large font that works in conjunction with browser zoom, then the "large-fonts" option should be set in trinidad-config.xml file. These options can all be dynamically specified on a per-user basis. For more information, see the Apache Trinidad Developer's Guide. The information provided in this VPAT only applies when the relevant mode is enabled for each applicable technical standard. Also, given the visual nature of the Geographic Map and the tools on the toolbar, we recommend providing alternate renderers like ADF Faces Tables for the data to allow selections in accessible mode.
The information below describes this product's ability to support the applicable U.S. Section 508 standards and the Web Content Accessibility Guidelines (WCAG) 1.0 Double-A Guidelines, subject to Oracle's interpretation of those standards and the remarks in this document.

For more information regarding the accessibility status of this product or other Oracle products, see https://www.oracle.com/corporate/accessibility/templates/ or contact: accessible_ww@oracle.com.

 


Note: This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This VPAT addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.


Section 1194.21 Software Applications and Operating Systems
Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.21(a) When software is designed to run on a system that has a keyboard, product functions shall be executable from a keyboard where the function itself or the result of performing a function can be discerned textually. Product has been developed to meet this standard subject to the remarks on the right. The product is composed of components that were tested for:
  • Tab order through the product controls and selectable elements
  • Use of keyboard to perform selection and actions
  • Buttons have additional shortcut keys to enable quicker navigation.

 

Expanding and Collapsing nodes of af:treeTable: When disabling row selection in the af:treeTable by setting the rowSelection attribute to 'none', the resulting af:treeTable content is not keyboard navigable. In particular, it is not possible to use the keyboard to navigate to and expand/collapse nodes in the af:treeTable. This issue can be avoided by not disabling row selection for this component. This issue exists in AS 11g ver. 11.1.1.4.0, but will be fixed in ver. 11.1.1.5.0. (bug 10260275 PS3 backport of 8295444)
1194.21(b) Applications shall not disrupt or disable activated features of other products that are identified as accessibility features, where those features are developed and documented according to industry standards. Applications also shall not disrupt or disable activated features of any operating system that are identified as accessibility features where the application programming interface for those accessibility features has been documented by the manufacturer of the operating system and is available to the product developer. Product has been developed to meet this standard subject to the remarks on the right. The product was tested for response to the following operating system accessibility features:
  • Sticky Keys, Filter Keys and Toggle Keys
  • Sound Sentry
  • High Contrast

Note: these feature names are the terms used on Windows; other platforms have their own unique terminology.
1194.21(c) A well-defined on-screen indication of the current focus shall be provided that moves among interactive interface elements as the input focus changes. The focus shall be programmatically exposed so that assistive technology can track focus and focus changes. Product has been developed to meet this standard subject to the remarks on the right. The product was tested for:
  • Visual cue or feedback to the position of the cursor within the product
  • Access Technology product tracks cursor focus
1194.21(d) Sufficient information about a user interface element including the identity, operation and state of the element shall be available to assistive technology. When an image represents a program element, the information conveyed by the image must also be available in text. Product has been developed to meet this standard subject to the remarks on the right. The product was tested for:
  • Controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL, TITLE, SUMMARY, CAPTION, etc.
  • Additional state information is programmatically exposed, such as whether a field is required.
  • Images that convey information can have meaningful alternative text supplied.
1194.21(e) When bitmap images are used to identify controls, status indicators, or other programmatic elements, the meaning assigned to those images shall be consistent throughout an application's performance. Product has been developed to meet this standard subject to the remarks on the right. The product was tested for:
  • Images that convey information can have meaningful alternative text using ALT and if necessary, LONGDESC
  • Images that are decorative can be marked so as to be ignored by assistive technology, either by using ALT=" " or CSS background images
1194.21(f) Textual information shall be provided through operating system functions for displaying text. The minimum information that shall be made available is text content, text input caret location, and text attributes. Product has been developed to meet this standard subject to the remarks on the right. The product was tested for:
  • Text is supplied through HTML or injected into the browser DOM; the browser is responsible for exposing all such content in a way that is usable by assistive technology on the platform.
1194.21(g) Applications shall not override user selected contrast and color selections and other individual display attributes. Product has been developed to meet this standard subject to the remarks on the right. The product was tested for:
  • Windows or other OS-level color settings not over-ruled by the product
1194.21(h) When animation is displayed, the information shall be displayable in at least one non-animated presentation mode at the option of the user. Product has been developed to meet this standard subject to the remarks on the right. The product contains the following instances of animation:
  • Status indicator - The status indicator supports alternate text to indicate the state as busy or idle.
  • Loading indicator - The loading indicator is a decorative animation image that also has text explaining that the application is loading.
  • Other decorative animation effects, such as animation during the opening of popups and menus, can be turned off via a development parameter.
1194.21(i) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element. Product has been developed to meet this standard subject to the remarks on the right. The product was tested for:
  • Alternative means used for conveying color-related information

The active data solution currently uses color as the only way to let end users know that a piece of data has been updated or inserted. (Bug 7593356)
1194.21(j) When a product permits a user to adjust color and contrast settings, a variety of color selections capable of producing a range of contrast levels shall be provided. Product has been developed to meet this standard subject to the remarks on the right. The product was tested for:
  • Product offers color contrast setting (high contrast)
  • Contrast setting is consistent through the user session
  • Windows or other OS-level color settings not over-ruled by the product
1194.21(k) Software shall not use flashing or blinking text, objects, or other elements having a flash or blink frequency greater than 2 Hz and lower than 55 Hz. Product has been developed to meet this standard subject to the remarks on the right.

The product does not use flashing or blinking text, objects or other elements.
1194.21(l) When electronic forms are used, the form shall allow people using assistive technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues. Product has been developed to meet this standard subject to the remarks on the right. The product was tested for:
  • Controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL and TITLE.
  • Screen elements under magnification retain readability and are recognizable

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Section 1194.22 Web-based Internet Information and Applications
Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.22(a) A text equivalent for every non-text element shall be provided (e.g., via "alt", "longdesc", or in element content). Product has been developed to meet this standard subject to the remarks on the right. The product was tested for:
  • Images that convey information can have meaningful alternative text using ALT and if necessary, LONGDESC
  • Images that are decorative can be marked so as to be ignored by assistive technology, either by using ALT=" " or CSS background images
  • Data tables can specify SUMMARY
  • Titles for Pages, Objects and Applets can be provided.
1194.22(b) Equivalent alternatives for any multimedia presentation shall be synchronized with the presentation. Product has been developed to meet this standard subject to the remarks on the right.

If an application using this product contains multimedia functionality provided by a third party product, then please refer to the third party product for further information.

 
1194.22(c) Web pages shall be designed so that all information conveyed with color is also available without color, for example from context or markup. Product has been developed to meet this standard subject to the remarks on the right.

The product was tested for alternative means used for conveying color related information.

The active data solution currently uses color as the only way to let end users know that a piece of data has been updated or inserted. (Bug 7593356)
1194.22(d) Documents shall be organized so they are readable without requiring an associated style sheet. Product has been developed to meet this standard subject to the remarks on the right. The product was tested for:
  • Style sheets are used only to change the layout and presentation of the page

 
1194.22(e) Redundant text links shall be provided for each active region of a server-side image map. Product has been developed to meet this standard subject to the remarks on the right.

This product contains no server-side image maps.
1194.22(f) Client-side image maps shall be provided instead of server-side image maps except where the regions cannot be defined with an available geometric shape. Product has been developed to meet this standard subject to the remarks on the right.

Graph components that are configured to render in PNG format can generate an image map with the ALT attribute on each AREA element. If the application is configured in screen reader mode, graph components will render data in a pivot table format.

Gauge components that are configured to render in PNG format may generate a simple image map with the ALT attribute on each AREA element

The data that is to be displayed in the Geographic Map can easily be rendered in a table component. Given that Geographic Map Theme bindings take a collection to display data, the same collection can be bound to a table component. (Bug 8216242)

 
1194.22(g) Row and column headers shall be identified for data tables. Product has been developed to meet this standard subject to the remarks on the right. The product was tested when using simple data tables for:
  • Table usage: only data tables, as opposed to layout tables, use table elements of TH and CAPTION and table attributes of SUMMARY, SCOPE, HEADERS and/or AXIS
  • Each column of a data table can have markup, such as TH and SCOPE=COL
  • Each row of a data table can have at least one column marked as the row header with SCOPE=ROW

 
1194.22(h) Markup shall be used to associate data cells and header cells for data tables that have two or more logical levels of row or column headers. Product has been developed to meet this standard subject to the remarks on the right. The product was tested for more complex elements in a data table:
  • Table usage: only data tables, as opposed to layout tables, use table elements of TH and CAPTION and table attributes of SUMMARY, SCOPE, HEADERS and/or AXIS
  • Each column of a data table can have markup, such as TH and SCOPE=COL
  • Each row of a data table can have at least one column marked as the row header with SCOPE=ROW

 
1194.22(i) Frames shall be titled with text that facilitates frame identification and navigation. Product has been developed to meet this standard subject to the remarks on the right. The product was tested for:
  • Frames titled with text. iFrames used simply to communicate with the server is an exception. Please see www.oracle.com/accessibility/standards.html

 
1194.22(j) Pages shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz. Product has been developed to meet this standard subject to the remarks on the right.

The product does not use flickering text, objects or other elements.
1194.22(k) A text-only page, with equivalent information or functionality, shall be provided to make a web site comply with the provisions of this part, when compliance cannot be accomplished in any other way. The content of the text-only page shall be updated whenever the primary page changes. Product has been developed to meet this standard subject to the remarks on the right.

An equivalent text only page is not needed since information and functionality is available within the product, to the extent indicated in each applicable standard.

The Hierarchy Viewer (hv) component uses a Tree Model/Binding to render the data when in accessibility mode, which provides a different view of the same page and is the text equivalent to the flash object. The same binding can be wired to a TreeTable component to render an accessible version. The TreeTable will provide the expand and collapse capability to drill down into the hierarchy. ADF Faces components that are used within the Hierarchy Viewer Nodes can be used within the TreeTable stamps to render the data. (Bug 8368141)
1194.22(l) When pages utilize scripting languages to display content, or to create interface elements, the information provided by the script shall be identified with functional text that can be read by assistive technology. Product has been developed to meet this standard subject to the remarks on the right.

Content generated by JavaScript has been coded to meet other applicable standards, to the extent indicated.

Please see www.oracle.com/accessibility/standards.html on use of JavaScript.
1194.22(m) When a web page requires that an applet, plug-in or other application be present on the client system to interpret page content, the page must provide a link to a plug-in or applet that complies with §1194.21(a) through (l). Product has been developed to meet this standard subject to the remarks on the right. If the platform supports Flash and the Flash player is not detected, the user will be prompted to install the Flash player.
  • Components such as graphs and gauges can be configured to render in other formats such as PNG.
  • If the application is configured in screen reader mode, graph components will render data in a pivot table format.
  • adf-config.xml exposes a context parameter that allows an application to specify whether to automatically disable or degrade the rendering of Flash on an application-wide basis.
1194.22(n) When electronic forms are designed to be completed on-line, the form shall allow people using assistive technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues. Product has been developed to meet this standard subject to the remarks on the right. The product was tested for:
  • Controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL and TITLE.
  • Screen elements under magnification retain readability and are recognizable

Read-only input components, such as af:inputText, are currently rendered by ADF Faces as plain text. As such, there is a loss of information that may be meaningful to screen reader users - ie. screen reader users have no way to determine that the text in question corresponds to a input control. In addition, since plain text content is not included in the tab navigation order, screen reader users may fail to recognize that this read-only content is present on the page. This issue exists in JDEVADF ver. 11.1.1.4.0, but has been fixed in ver. 11.1.1.5.0 version to be released later in 2011. (bug 5889673)

Keyboard user needs ability to move the keyboard focus to a new node without also selecting that node. Enhancing attribute may enable opt-in behavior to support separate focus and selection capabilities. (bug 6407364)
1194.22(o) A method shall be provided that permits users to skip repetitive navigation links. Product has been developed to meet this standard subject to the remarks on the right.

When in screenreader mode, the application contains a "skip to main content" navigation link.

Structure and hierarchy can be marked up with Header elements.
1194.22(p) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required. Product has been developed to meet this standard subject to the remarks on the right.

Application timeout options to continue or exit are provided after a period of application inactivity.

Note to 1194.22: The Board interprets paragraphs (a) through (k) of this section as consistent with the following priority 1 Checkpoints of the Web Content Accessibility Guidelines 1.0 (WCAG 1.0) (May 5 1999) published by the Web Accessibility Initiative of the World Wide Web Consortium: Paragraph (a) - 1.1, (b) - 1.4, (c) - 2.1, (d) - 6.1, (e) - 1.2, (f) - 9.1, (g) - 5.1, (h) - 5.2, (i) - 12.1, (j) - 7.1, (k) - 11.4.

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Section 1194.23 Telecommunications Products
Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.23(a) Telecommunications products or systems which provide a function allowing voice communication and which do not themselves provide a TTY functionality shall provide a standard non-acoustic connection point for TTYs. Microphones shall be capable of being turned on and off to allow the user to intermix speech with TTY use. Not Applicable  
1194.23(b) Telecommunications products which include voice communication functionality shall support all commonly used cross-manufacturer non-proprietary standard TTY signal protocols. Not Applicable  
1194.23(c) Voice mail, auto-attendant, and interactive voice response telecommunications systems shall be usable by TTY users with their TTYs. Not Applicable  
1194.23(d) Voice mail, messaging, auto-attendant, and interactive voice response telecommunications systems that require a response from a user within a time interval, shall give an alert when the time interval is about to run out, and shall provide sufficient time for the user to indicate more time is required. Not Applicable  
1194.23(e) Where provided, caller identification and similar telecommunications functions shall also be available for users of TTYs, and for users who cannot see displays. Not Applicable  
1194.23(f) For transmitted voice signals, telecommunications products shall provide a gain adjustable up to a minimum of 20 dB. For incremental volume control, at least one intermediate step of 12 dB of gain shall be provided. Not Applicable  
1194.23(g) If the telecommunications product allows a user to adjust the receive volume, a function shall be provided to automatically reset the volume to the default level after every use. Not Applicable  
1194.23(h) Where a telecommunications product delivers output by an audio transducer which is normally held up to the ear, a means for effective magnetic wireless coupling to hearing technologies shall be provided. Not Applicable  
1194.23(i) Interference to hearing technologies (including hearing aids, cochlear implants, and assistive listening devices) shall be reduced to the lowest possible level that allows a user of hearing technologies to utilize the telecommunications product. Not Applicable  
1194.23(j) Products that transmit or conduct information or communication, shall pass through cross-manufacturer, non-proprietary, industry-standard codes, translation protocols, formats or other information necessary to provide the information or communication in a usable format. Technologies which use encoding, signal compression, format transformation, or similar techniques shall not remove information needed for access or shall restore it upon delivery. Not Applicable  
1194.23(k)(1) For products which have mechanically operated controls or keys, controls and keys shall be tactilely discernible without activating the controls or keys. Not Applicable  
1194.23(k)(2) For products which have mechanically operated controls or keys, controls do not require tight grasping, pinching or twisting of the wrist to operate. Not Applicable  
1194.23(k)(3) If key repeat is supported, the delay before repeat shall be adjustable to at least 2 seconds. Key repeat rate shall be adjustable to 2 seconds per character. Not Applicable  
1194.23(k)(4) The status of all locking or toggle controls or keys shall be visually discernible, and discernible either through touch or sound. Not Applicable  

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Section 1194.24 Video and Multimedia Products
Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.24(a) All analog television displays 13 inches and larger, and computer equipment that includes analog television receiver or display circuitry, shall be equipped with caption decoder circuitry which appropriately receives, decodes, and displays closed captions from broadcast, cable, videotape, and DVD signals. As soon as practicable, but not later than July 1, 2002, widescreen digital television (DTV) displays measuring at least 7.8 inches vertically, DTV sets with conventional displays measuring at least 13 inches vertically, and stand-alone DTV tuners, whether or not they are marketed with display screens, and computer equipment that includes DTV receiver or display circuitry, shall be equipped with caption decoder circuitry which appropriately receives, decodes, and displays closed captions from broadcast, cable, videotape, and DVD signals. Not Applicable  
1194.24(b) Television tuners, including tuner cards for use in computers, shall be equipped with secondary audio program playback circuitry. Not Applicable  
1194.24(c) All training and informational video and multimedia productions which support the agency's mission, regardless of format, that contain speech or other audio information necessary for the comprehension of the content, shall be open or closed captioned. Not Applicable  
1194.24(d) All training and informational video and multimedia productions which support the agency's mission, regardless of format, that contain visual information necessary for the comprehension of the content, shall be audio described. Not Applicable  
1194.24(e) Display or presentation of alternate text presentation or audio descriptions shall be user-selectable unless permanent. Not Applicable  

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Section 1194.25 Self Contained, Closed Products
Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.25(a) Self contained products shall be usable by people with disabilities without requiring an end-user to attach assistive technology to the product. Personal headsets for private listening are not assistive technology. Not Applicable  
1194.25(b) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required. Not Applicable  
1194.25(c) Where a product utilizes touchscreens or contact-sensitive controls, an input method shall be provided that complies with Section 1194.23 (k) (1) through (4). Not Applicable  
1194.25(d) When biometric forms of user identification or control are used, an alternative form of identification or activation, which does not require the user to possess particular biological characteristics, shall also be provided. Not Applicable  
1194.25(e) When products provide auditory output, the audio signal shall be provided at a standard signal level through an industry standard connector that will allow for private listening. The product must provide the ability to interrupt, pause, and restart the audio at anytime. Not Applicable  
1194.25(f) When products deliver voice output in a public area, incremental volume control shall be provided with output amplification up to a level of at least 65 dB. Where the ambient noise level of the environment is above 45 dB, a volume gain of at least 20 dB above the ambient level shall be user selectable. A function shall be provided to automatically reset the volume to the default level after every use. Not Applicable  
1194.25(g) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element. Not Applicable  
1194.25(h) When a product permits a user to adjust color and contrast settings, a range of color selections capable of producing a variety of contrast levels shall be provided. Not Applicable  
1194.25(i) Products shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz. Not Applicable  
1194.25(j)(1) The position of any operable control shall be determined with respect to a vertical plane, which is 48 inches in length, centered on the operable control, and at the maximum protrusion of the product within the 48 inch length on products which are freestanding, non-portable, and intended to be used in one location and which have operable controls. Not Applicable  
1194.25(j)(2) Where any operable control is 10 inches or less behind the reference plane, the height shall be 54 inches maximum and 15 inches minimum above the floor. Not Applicable  
1194.25(j)(3) Where any operable control is more than 10 inches and not more than 24 inches behind the reference plane, the height shall be 46 inches maximum and 15 inches minimum above the floor. Not Applicable  
1194.25(j)(4) Operable controls shall not be more than 24 inches behind the reference plane. Not Applicable  

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Section 1194.26 Desktop and Portable Computers
Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.26(a) All mechanically operated controls and keys shall comply with Section 1194.23 (k) (1) through (4). Not Applicable  
1194.26(b) If a product utilizes touchscreens or touch-operated controls, an input method shall be provided that complies with Section 1194.23 (k) (1) through (4). Not Applicable  
1194.26(c) When biometric forms of user identification or control are used, an alternative form of identification or activation, which does not require the user to possess particular biological characteristics, shall also be provided. Not Applicable  
1194.26(d) Where provided, at least one of each type of expansion slots, ports and connectors shall comply with publicly available industry standards. Not Applicable  

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Section 1194.31 Functional Performance Criteria
Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.31(a) At least one mode of operation and information retrieval that does not require user vision shall be provided, or support for assistive technology used by people who are blind or visually impaired shall be provided. Yes Subject to the information provided in this document, this product has been developed to meet the applicable technical provisions of the 508 standards.
1194.31(b) At least one mode of operation and information retrieval that does not require visual acuity greater than 20/70 shall be provided in audio and enlarged print output working together or independently, or support for assistive technology used by people who are visually impaired shall be provided. Yes Subject to the information provided in this document, this product has been developed to meet the applicable technical provisions of the 508 standards.
1194.31(c) At least one mode of operation and information retrieval that does not require user hearing shall be provided, or support for assistive technology used by people who are deaf or hard of hearing shall be provided. Yes Subject to the information provided in this document, this product has been developed to meet the applicable technical provisions of the 508 standards.
1194.31(d) Where audio information is important for the use of a product, at least one mode of operation and information retrieval shall be provided in an enhanced auditory fashion, or support for assistive hearing devices shall be provided. Not Applicable There is no reliance on sound.
1194.31(e) At least one mode of operation and information retrieval that does not require user speech shall be provided, or support for assistive technology used by people with disabilities shall be provided. Yes Subject to the information provided in this document, this product has been developed to meet the applicable technical provisions of the 508 standards.
1194.31(f) At least one mode of operation and information retrieval that does not require fine motor control or simultaneous actions and that is operable with limited reach and strength shall be provided. Yes Subject to the information provided in this document, this product has been developed to meet the applicable technical provisions of the 508 standards.

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Section 1194.41 Information, Documentation and Support
Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.41(a) Product support documentation provided to end-users shall be made available in alternate formats upon request, at no additional charge. Documentation for this product is available in accessible electronic format.  
1194.41(b) End-users shall have access to a description of the accessibility and compatibility features of products in alternate formats or alternate methods upon request, at no additional charge. Documentation for this product is available in accessible electronic format.  
1194.41(c) Support services for products shall accommodate the communication needs of end-users with disabilities. Oracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at http://www.fcc.gov/cgb/dro/trsphonebk.html. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.  

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