5.4 Troubleshooting Tasks

Common questions and solutions for tasks.

Table 5-2 Frequently Asked Questions for the Tasks and Approvals Component

Question	Solution	Responsible Person	Further Reading
I have multiple tasks assigned to me, but when I click on a task, I don't see the approve or reject button. How can I complete the task?	You must claim the task so that it is assigned to you before you can access the approve or reject buttons.	Potential Owner	Claiming a Task Approving or Rejecting a Task
I accidentally claimed a task, but don't want to complete it. What can I do?	You have two options: Delegate the task to someone else. Release the task so another potential owner can claim it.	Actual Owner	Delegating a Task Releasing a Task
Someone assigned a task to me, but I can't find it in the Unified Task List. How do I find the task?	You can use Smart Filters to search by keyword, due date, priority, and other information.	Actual Owner	Searching for a Task Example Smart Filters in Oracle APEX App Builder User’s Guide
I can see a task in the Unified Task List, but when I click on the task, I get a "Your session has ended." error. How can I see the Task Details?	This happens when the Unified Task List and the Task Details page are in different applications. An application developer can set up Session Sharing, which will let you view the Task Details.	Application Developer	Managing Session State Values in Oracle APEX App Builder User’s Guide
The application I'm using sends an email to the task initiator when the task is completed, but I don't receive emails. How do I fix this?	APEX sends emails from the email queue every fifteen minutes. Wait fifteen minutes, and if the email still hasn't arrived, contact your application developer.	User / Instance Administrator	Sending Email from an Application in Oracle APEX App Builder User’s Guide
The actual owner for a task has left the organization, and cannot complete the task. How can I reroute the task?	The Business Administrator can delegate the task to another potential owner.	Business Administrator	Delegating a Task
My task list no longer shows tasks that were completed last week. How do I view historical tasks?	Tasks that are completed, canceled, or errored are automatically purged by APEX. The retention period is application-specific, and a report of purged tasks is available for the workspace administrator.	Application Developer / Workspace Administrator	About the Archive of Purged and Task Files Report in Oracle APEX App Builder User’s Guide Configuring Workflow Settings in Oracle APEX Administration Guide
What actions can I take on a task?	Task actions depend on the task state, and the role you have for the task.	All	About Task Actions