4.7.4 Reassigning Issues to Another Assignee

Users with administrator privileges can reassign issues from one assignee to another for all issues, or only issues having an Open status.

To reassign issues:

1. From the Team Development menu, select Utilities.
2. Click Update Assignees.

   The Update Assignees page appears.

3. On Update Assignee:
   1. Change From - Select current assignee that you wish to reassign. Users marked as Orphan are current assignees whose related APEX user has been removed.
   2. Change To - Select the new assignee.
   3. For Open Issues Only? - Choose whether assignments should be changed for Open issues only, or for all issues.
4. Click Next.
   A report appears detailing the issues to be reassigned.
5. Click Change Assignee.