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## 5.4 Troubleshooting Tasks

Common questions and solutions for tasks.

Frequently Asked Questions for Tasks

Question | Solution | Responsible Person | Further Reading
--- | --- | --- | ---
I have multiple approval tasks assigned to me, but when I click on a task, I don't see the approve or reject button. How can I complete the task? | You must claim the task so that it is assigned to you before you can access the approve or reject buttons. | Potential Owner | Claiming a Task Approving, Rejecting, or Completing a Task
I accidentally claimed a task, but don't want to complete it. What can I do? | You have two options: Delegate the task to someone else. Release the task so another potential owner can claim it. | Actual Owner | Delegating a Task Releasing a Task
Someone assigned a task to me, but I can't find it in the Unified Task List. How do I find the task? | You can use Smart Filters to search by keyword, due date, priority, and other information. | Actual Owner | Searching for a Task Example Smart Filters in Oracle APEX App Builder User’s Guide
I can see a task in the Unified Task List, but when I click on the task, I get a "Your session has ended." error. How can I see the Task Details? | This happens when the Unified Task List and the Task Details page are in different applications. An application developer can set up Session Sharing, which lets you view the Task Details. | Application Developer | Managing Session State Values in Oracle APEX App Builder User’s Guide
The application I'm using sends an email to the task initiator when the task is completed, but I don't receive emails. How do I fix this? | APEX sends emails from the email queue every fifteen minutes. Wait fifteen minutes, and if the email still hasn't arrived, contact your application developer. | User / Instance Administrator | Sending Email from an Application in Oracle APEX App Builder User’s Guide
The actual owner for a task has left the organization, and cannot complete the task. How can I reroute the task? | The Business Administrator can delegate the task to another potential owner. | Business Administrator | Delegating a Task
The initiator is unavailable to submit information for a task. How can I assign someone else to submit information? | The owner of the task can request information for the task, and assign that request to a new owner. After the information is submitted, the original task owner is reassigned. | Actual Owner | Requesting Information for a Task
My task list no longer shows tasks that were completed last week. How do I view historical tasks? | Tasks that are completed, canceled, or errored are automatically purged by APEX. The retention period is application-specific, and a report of purged tasks is available for the workspace administrator. | Application Developer / Workspace Administrator | About Task Retention and Task Purging in Oracle APEX App Builder User’s Guide Configuring Workflow Settings in Oracle APEX Administration Guide
What actions can I take on a task? | Task actions depend on the task state, and the role you have for the task. | All | About Task Actions

Note:

For information about troubleshooting tasks from a developer perspective, see Troubleshooting Tasks in Oracle APEX App Builder User’s Guide.

Parent topic: Using Tasks