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A DBA or sysadmin requests a summary with tfactl summary and Oracle Trace File Analyzer provides the summary of systems, changes, events, health and analysis
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If there are any problems and more information is required, then the DBA requests further analysis using tfactl and Oracle Trace File Analyzer performs analysis using support tools where required
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If more help is still required, then the DBA requests a collection using
tfactl diagcollect
and Oracle Trace File Analyzer collects and packages all relevant diagnostics -
The DBA then uploads the package to Oracle Support for help resolving
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The sections marked request further analysis using tfactl and performance analysis using support tools where necessary are highlighted to indicate this is the piece of the flow being focused on.