This image is an illustration of the typical workflow for investigating, reporting, and resolving a problem. The workflow tasks (1–6) are described in the text. Each task is represented by an oval. In each oval is a task number, task name, and an icon that represents the activity for the task. (For example, for the Package and Upload Diagnostic Data to Oracle Support task, there is an image of box to represent a package.) The task ovals are arranged in a circle with arrows pointing from one task to another.