Description of the illustration problem_details.gif
This screenshot shows the Incident Manager page. Beneath the title are the breadcrumbs Incident Manager > Problem Details. The Page Refreshed Mar 8, 2012 11:03:48 AM PST. The page shows Problem: ORA 600 [qksdie - feature: QKSFM_CVM]. The page contains a sections with the following tabs: General, Incidents, My Oracle Support Knowledge, Updates, and Related Problems. The General tab is displayed. The Problem Details section contains the following name/value pairs: ID, 52; Problem Key, ORA 600; Target, orcl (Database Instance); Number of Incidents, 4; First Incident, Mar 2; Last Incident, Mar 6; Packaged, Yes; SR #, -; Bug #, -; Last Comment, -; Last Updated, Mar 6. The Tracking section contains icons for Acknowledge, Clear, Add Comment, Manage. The section contains the following name/value pairs: Escalated, No; Priority, None; Status, New; Owner, -; Acknowledged, No. The Guided Resolution section contains the heading "Diagnostics," beneath which is the link "Support Workbench: Problem Details." Beneath the heading "Actions" are the links "Support Workbench: Package Diagnostic" and "Support Workbench: View Packages."