Description of the illustration cncpt365.eps

This graphic shows three person icons on the self. An arrow labeled "1 Request" points to the right toward a computer icon. An arrow labeled "5 Guaranteed Outcome" points left back to the person icons. An arrow labeled "2 Calls" points right to server icons with a database attached. A red circle with a line through it is over the database. An arrow labeled "3 FAN or arrows" points left to the computer icon. A double-headed arrow labeled "4 Enforce Outcome" is between the computer and Database icons.