16.8 Contacting Oracle Support Services

Some messages recommend contacting Oracle Support Services to report a problem. When you contact Oracle Support Services, have this information available.

• The hardware, operating system, and release number of the operating system running Oracle Database.

• The complete release number of Oracle Database, such as release 23.4.0.0.0.

• All Oracle programs (with release numbers) in use when the error occurred, such as SQL*Plus release 23.4.0.0.0.

• If you encountered one or more error codes or messages, then the exact code numbers and message text, in the order in which they appeared.

• The problem severity, according to the following codes:

  • 1: Program not usable. Critical effect on operations.

  • 2: Program usable. Operations severely restricted.

  • 3: Program usable with limited functions. Not critical to overall operations.

  • 4: Problem circumvented by customer. Minimal effect, if any, on operations.

You will also be expected to provide the following:

• Your name

• The name of your organization

• Your Oracle Support ID number

• Your telephone number