Troubleshooting

If you encounter any problems, the utility provides built-in debugging and tracing facilities. For this, you can set the TTIMPORTDEBUG environment variable.

To enable debugging and tracing, set the TTIMPORTDEBUG environment variable at the operating system shell prompt before running the utility.

On the Unix/Linux (sh, ksh, or bash):

export TTIMPORTDEBUG=5:./debug.txt 

On Unix/Linux csh:

setenv TTIMPORTDEBUG 5:./debug.txt 

This setting writes the debug information to the debug.txt file in the current directory. If desired, you can specify a different path.

When requesting support, submit the compressed debug file (it may be quite large), the generated output files, a description of the problem, and any error messages output by the utility.

To disable debugging and avoid the associated overhead and creation of the debug file, clear the TTIMPORTDEBUG environment variable as follows:

On Unix/Linux (sh/ksh/bash):

unset TTIMPORTDEBUG  

On Unix/Linux (csh):

unsetenv TTIMPORTDEBUG