Oracle CertView Related
1. Why aren't my CertView login details working?
You will log in to CertView using your Oracle Web Account. Your Oracle Web Account login details are typically your email address and a password of your choice. Your login details may not be working for two reasons:
- Reason: You may have forgotten your Username.
-
Solution: If you already have an Oracle Web Account but need help retrieving your username, click here for help with retrieval
- Reason: You may have forgotten your password.
- Solution: If you already have an Oracle Web Account but need help retrieving your password, click here for help with retrieval.
If your issue remains unresolved (Requires Oracle Login):
2. Why are all of my certifications not showing up in CertView / I have not received the eCertificate notification and more than a week has passed since I completed all certification requirements. What should I do?
Please Log a Ticket.
If your issue remains unresolved (Requires Oracle Login):
3. Why has the title of my badge and certificate for the Oracle Fusion Cloud Applications Foundations Associate certification changed to Process Essentials Certified?
The following certification exam titles have changed:
| Previous Certification Title | New Certification Title |
|---|---|
| Oracle Fusion Cloud Applications HCM Foundations Associate – Rel 1 | Oracle Fusion Cloud Applications HCM Process Essentials Certified – Rel 1 |
| Oracle Fusion Cloud Applications ERP Foundations Associate – Rel 1 | Oracle Fusion Cloud Applications ERP Process Essentials Certified – Rel 1 |
| Oracle Fusion Cloud Applications SCM Foundations Associate – Rel 1 | Oracle Fusion Cloud Applications SCM Process Essentials Certified – Rel 1 |
| Oracle Fusion Cloud Applications CX Foundations Associate – Rel 1 | Oracle Fusion Cloud Applications CX Process Essentials Certified – Rel 1 |
Your certification remains fully valid. The update only affects the title of your credential and aligns with the latest Oracle Fusion Cloud Applications framework. There is no impact on its validity or associated benefits. You do not need to take any further action, as your badge and eCertificate in Oracle CertView have already been automatically updated. All of your certification benefits and recognition remain unchanged.
If your issue remains unresolved (Requires Oracle Login):
4. I submitted a request to Oracle Certification Support. How long will it take to get a response?
It may take 2-3 working days to get a response.
5. How do I arrange for special accommodations for an Oracle Delivered exam?
Log a ticket with your request and we will revert with the next steps. Ensure that you raise this ticket at least 15 business days prior to your planned exam date. Do not register for the exam without special accommodation approval from Oracle.
If your issue remains unresolved (Requires Oracle Login):
6. How do I access my exam results and print my score report?
For exams that were delivered through Oracle or Pearson VUE, you will receive an email from Oracle when your new exam results are available. Please check your spam filters to allow the delivery of emails from @oracle.com. You should log in to CertView and select the option Exam Results > See My New Exam Results Now to view your exam results.
If your issue remains unresolved (Requires Oracle Login):
7. Can I call or contact Oracle and get my exam results?
No, exam results are not accessible by phone or email. They are only accessible through CertView.
If your issue remains unresolved (Requires Oracle Login):
8. How do I download my certificate from Oracle CertView?
- You will be able to download/print your certificate directly from Oracle CertView.
- Please watch this demo that guides you how to view your exam results, download the certificate, and share your certification badge.
9. I need to verify the Certification credential(s) of an individual or potential employee. How do I do that?
Due to privacy and legal restrictions, Oracle cannot provide verification of certification status to third parties such as employers, employment agencies, or government agencies without the candidate’s direct involvement. Candidates must initiate the verification request using the self-service 3rd party verification tool accessible via Oracle’s certification portal, CertView. Please instruct the individual wishing to verify their Certification credential to you to follow the steps below.
- Go to CertView
- Select the option Certification Management > Publish Credentials to Third Parties.
- You will be able to select the certification(s) you want to verify and enter the email address of the person who needs the verification.
- This person will receive two emails. One will contain a unique URL to access the verification and the second will contain a password to access the unique URL. The URL and password will only be valid for a limited time, so be sure that the recipient validates the certification when he/she receives the emails.
If your issue remains unresolved (Requires Oracle Login):
10. Who should I contact if there are issues with my badge?
If you have issues with your badge (i.e. you don’t receive a badge, or you delete a badge and need to have it re-issued), contact Oracle Certification Support by clicking Log Ticket.
If your issue remains unresolved (Requires Oracle Login):
11. I registered for an exam but did not receive an email.
Check your spam folder. If you do not see an email from Oracle, please log a ticket.
If your issue remains unresolved (Requires Oracle Login):
12. Why is Oracle changing the levels of Certifications it offers?
Effective April 2022, all Oracle exam titles/badges will fall under a simplified structure.
For cloud certifications, the change will impact all of the 2022 exam releases (retiring 2021 and earlier titles are not impacted).
For all other certifications, exam titles earned will be replaced as applicable, during the month of May.
What is changing? All certifications will fall under two levels:
- Oracle Certified Associate (foundational level, base process level, and some prerequisite technical certifications)
- Previous titles falling under “Foundations Associate”, some entry level “Specialist” exams, and some first level technical exams used in a path to deeper certifications (such as the OCI Architect Associate certification)
- Oracle Certified Professional (technical certifications for Developers, Administrators, Implementers and Architects)
- Previous SaaS Certified Specialist and OCI/PaaS Certified Associate titles, as well as titles that were formerly leveled as Professional.
- Professional tracks with one or more prerequisite certifications may indicate the advanced nature of that credential in the certification title (Database Administrator I and II for example)
If your issue remains unresolved (Requires Oracle Login):
13. How do I change my name on my Oracle eCertificate?
To request for the name change :
- Login to CertView Portal
- Go to “My Account”
- Click on “Request for Name Change” and follow the instructions
If your issue remains unresolved (Requires Oracle Login):
14. I was planning to take the Oracle Fusion Cloud Applications Foundations Associate certification, but I see that the exam title has changed to Process Essentials Certified. Do I need to prepare again for the exam? Is the exam still free?
The course content and exam requirements remain unchanged. Only the certification title has been updated. The four Oracle Fusion Cloud Applications Process Essentials certifications and related training remain free.
If your issue remains unresolved (Requires Oracle Login):
15. My IDs were rejected, what should I do?
Carefully review the Government-issued Photo Identification Requirements on the Exam Session Preparation page. Please review the acceptable forms of ID and sign into your Oracle Cloud Learning Subscription to reschedule your exam.
If your issue remains unresolved (Requires Oracle Login):
16. What is Oracle Testing ID?
Your Oracle Testing ID is your unique identifier for the Oracle Certification Program. It is important that you only maintain one Oracle testing ID and that you take all exams and submit all forms through Pearson VUE under a single Oracle Testing ID. This ID may have been referred to as ‘Prometric ID’ or ‘Candidate ID’ in the past. This was not the Sun Candidate ID.
If your issue remains unresolved (Requires Oracle Login):
17. Is my exam score included on my certificate?
No. Your exam score is not included on your certificate. In many cases, you may have passed more than one exam to obtain certification. Exam scores are only provided on your score reports.
If your issue remains unresolved (Requires Oracle Login):
18. Where can I see my certificate?
You can access and download your certificate from Oracle CertView.
If your issue remains unresolved (Requires Oracle Login):
19. How can I share my badge by email or on social media?
- You will be able to share your badge directly from Oracle CertView by email, and on LinkedIn, Twitter and Facebook.
- Please watch this demo that guides you how to view your exam results & share your Certification badge.
If your issue remains unresolved (Requires Oracle Login):
20. When Oracle releases a new version of my certification, do I need to upgrade?
Recertification is a common practice in the IT industry. Oracle Cloud technology is moving at a lightning pace. The recertification policy is implemented to enable you to best support your customers, partners, and projects. Hence, you need to stay current with the latest training and certification.
If your certification is not impacted by the Re-Certification Policy, there will be no changes to your badge. If your certification is impacted by the Re-Certification Policy, the badge will be inactive until you upgrade to the latest certification.
Refer to the Recertification Policy under Oracle Certification Program Guidelines.
If your issue remains unresolved (Requires Oracle Login):
21. I failed the OCI exam today. After how many days can I register for another attempt?
You can register to retake exam after 3 days.
If your issue remains unresolved (Requires Oracle Login):
22. I already have a testing ID. I see that a new testing ID is assigned to me. How can I see my all certifications under one testing ID?
If you end up with multiple Oracle Testing IDs, you will need to go to Oracle CertView under “My Account” and request to merge the IDs by using the “Request to Merge Accounts” option.
23. I am not able to view this badge in Acclaim. Will I be able to view in Acclaim?
The badges for these certifications will only be shareable, verifiable, and downloadable through Oracle CertView.
If your issue remains unresolved (Requires Oracle Login):
24. If my certification is retired, how will a badge display?
Your badge will be automatically updated to reflect that the certification is retired:
- If your certification is affected by the Recertification Policy, and you have upgraded to a current version of the certification OR
- If your certification is not affected by the Recertification Policy
Your badge will be replaced with a new badge, indicating that the certification is retired and that your credential is inactive:
- If your certification is affected by the Recertification Policy and you have not upgraded to a current version of the certification.
If your issue remains unresolved (Requires Oracle Login):
25. If I don't get an email from Oracle alerting me when my exam results are available, what should I do?
You can sign in to your CertView account directly and view your results within 30 minutes of completing the exam.
If your issue remains unresolved (Requires Oracle Login):
26. Is a course submission form required for all certifications?
No. You should check the requirements for each specific certification in which you are interested. Each path is unique.
If your issue remains unresolved (Requires Oracle Login):
27. How can I find the expiry date of my certificate?
For certifications that expire, you can:
- Login to CertView
- Click on Credential Management > Share Credentials
- Click on Print eCertificate. The validity date is displayed on the Certificate.
Check the Recertification policy page.
If your issue remains unresolved (Requires Oracle Login):
28. I am unable to login to CertView. What should I do?
If you are facing issue to login to CertView, please log a ticket.
If your issue remains unresolved (Requires Oracle Login):
29. What is Oracle CertView?
CertView is your self-service tool for Oracle Certification. In CertView, you can do the following:
- Creation and management of your Oracle Certification Profile.
- Merging Accounts
- Name Change
- Scheduling, re-scheduling and cancelling exam appointments
- Updating OPN Company Details
- Completing your Course Submission Forms
Note: You will no longer sign in to Pearson VUE for any Oracle Certification activity.
If your issue remains unresolved (Requires Oracle Login):
30. How do I know the current status for my merge Request?
To view the status of your merge request:
- Login to CertView
- Go to “My Account” > “Track Requests”
- Click on your “Request#”
- Under View/Edit merge request page you will be able to view the status of the request
31. How long it will take to get approval for my Name Change request?
Once you submit the request, It will take 3 business days to verify and provide an update on your request.
If your issue remains unresolved (Requires Oracle Login):
32. My name change request has been approved but why does my score reports still represent my old name ?
Yes, This is the expected behaviour. When your name change is approved, all your eCertificates will have the updated name.
- Score reports for exams taken before the name change will continue to show the previous name
- Score reports for exams taken after the name change will show the updated name.
- Score reports carry the name which was entered at the PearsonVue test center while taking the exam. Hence this cannot be changed even though the new name is updated in your account now.
If your issue remains unresolved (Requires Oracle Login):
33. Do I need to create a PearsonVue account?
No, you do not need a separate PearsonVue account since all the candidate activites can be now done through the CertView portal.
If your issue remains unresolved (Requires Oracle Login):
34. Can I change my name/photo in the score report?
No, you cannot make any changes to name or photo in the score report. This is the reason we recommend that you give accurate information before taking up the exam in the testing center. The name on the score report will be exactly as it was updated at the testing center.
If your issue remains unresolved (Requires Oracle Login):
35. How long it will take to get approval for the merge request?
Once you submit the request, it will take 3 business days to verify and provide an update on your request.
36. How do I know the current status for my Name Change Request?
To view the status of your Request # go to My Account > Track Requests
Click on your request #
Under View/Edit Name Change Request page you will be able to view the status of the request
If your issue remains unresolved (Requires Oracle Login):
37. Where can I find my merge request number?
Once you submit merge request form, Request # will be generated. To view the Request # go to My Account > Track Requests. Also you will receive an auto generated email with your Request #
38. Where can I find my Name change request number?
Once you submit Name change request form, Request # will be generated. To view the Request # go to My Account > Track Requests. Also you will receive an auto generated email with your Request #
If your issue remains unresolved (Requires Oracle Login):
39. Whom should I contact if my credentials are not appearing in OPN CC?
You should contact your Oracle Partner Business Center.
If your issue remains unresolved (Requires Oracle Login):
40. How will I know, when my credential will become inactive?
You would have received reminders from Oracle University regarding the recertification needed to keep your credential current. The date on which your credential will become inactive is mentioned in these reminder emails. Your credential will become inactive on this date.
If your issue remains unresolved (Requires Oracle Login):
41. I took a Database OCM exam recently. When can I expect my results?
You will receive your Database OCM exam results within 3- 4 weeks following the exam. The Oracle Certification team will notify you of the results via email.
If your issue remains unresolved (Requires Oracle Login):
42. How do I get my Oracle Testing ID?
- Access Certview Portal
- Click on “Create my Oracle account now” option
- Enter your details and click on “Create Account”
- Once your account is created successfully, revisit the CertView page
- Click on “First time users sign in to CertView”
- Select the appropriate option and follow the on-screen instructions to login to CertView
- You can view the Testing ID on the top right corner of the home page
If your issue remains unresolved (Requires Oracle Login):
43. I forgot my Oracle Testing ID. How do I retrieve it?
If you have taken your exams with Pearson VUE, you can retrieve your Oracle Testing ID at PearsonVue. Sign in with your username and password. You will see your Oracle Testing ID at the upper right corner of the screen. If you need further assistance retrieving your Oracle Testing ID from Pearson VUE, you can contact Pearson VUE Customer Support. Please provide your First Name, Last Name and Email Address you used when setting up your account with Pearson VUE.
If your issue remains unresolved (Requires Oracle Login):
44. What is an OPN Certified Specialist, and what value would it bring me to become one?
An Oracle PartnerNetwork (OPN) Certified Specialist is an individual who works for an OPN member company and who has obtained one of the Oracle Certifications that qualifies for an OPN Certified Specialist designation. As an OPN Certified Specialist, you are more credible in the marketplace and can position yourself to your customers or employer to win more business and opportunities that non-specialists may miss out on. Being a specialist also contributes to getting your company a higher level of specialization in the OPN program.
If your issue remains unresolved (Requires Oracle Login):
45. What are the benefits of the OPN Certified Specialist program for me, as a member of a partner organization?
The Oracle PartnerNetwork provides the individual access to benefits that help you sell, develop or implement Oracle based solutions. If your company is a member of OPN, you have unlimited access to training, sales and marketing resources, development tools and software, implementation guides and much more.
If your issue remains unresolved (Requires Oracle Login):
46. I have 1) passed all of the Oracle Database exams in my certification path and 2) have completed the required training, but I did not complete the course submission form before the credential retired. Do I have to start over?
You have 6 months from a credential’s retirement date to complete the course submission form and receive the certification. You must have passed all exams prior to the retirement date. After the 6-month grace period, if you still have not completed the course submission form you will be required to start over.
If your issue remains unresolved (Requires Oracle Login):
47. If I hold multiple retired Oracle Database credentials, do I need to upgrade all of them to keep my credentials active?
For Oracle Database Certifications, you only need to upgrade one to a current certification to remain active. For example, if you hold Oracle Database 11g Administrator Certified Associate, Professional and Master credentials, you only need to earn Oracle Database Administration 2019 Certified Professional to maintain all of your Oracle Database 11g Certifications in “active” status.
If your issue remains unresolved (Requires Oracle Login):
48. What will happen if my credential becomes inactive?
You will no longer be able to access/use the certification benefits such as print eCertificate, share an active digital badge, or verify your credential through CertView.
If your issue remains unresolved (Requires Oracle Login):
49. My Cloud credential is already inactive. What do I do now?
You must take the latest version of the exam and achieve the latest Cloud credential. Please visit the All Exams page on our website to view the latest exams.
Refer to the Recertification Policy under Oracle Certification Program Guidelines.
If your issue remains unresolved (Requires Oracle Login):
50. How can I add the OPN Specialist designation to a credential I already hold?
If you are a member of a partner organization, you can obtain the OPN Certified Specialist designation on any OCA, OCP, OCE, or OCS credential that boasts this specialization by entering your OPN Company ID at the time you create your web account at PearsonVue. This is the most crucial step. You must include the correct OPN Company ID or you will not receive the OPN Certified Specialist designation and your company will not receive credit for your certification.
If your issue remains unresolved (Requires Oracle Login):
51. I am an Oracle employee. How do I access my Cloud Learning Subscription?
- Navigate to Cloudtraining.oraclecorp.com
- Click the Activate & Access Training, to register as an employee and activate your Cloud Learning Subscription
- You are now taken to the Your Learning Page
- Click on the Subscription that you would like to access
If your issue remains unresolved (Requires Oracle Login):
52. How do I get my badge for OU certifications on Connections/Aria?
You should receive your badge in Aria within 7 business days after completing your certification. Ensure that either of these conditions are met:
- Your Pearson VUE profile contains your corporate Oracle email ID
- You have to use your corporate Oracle email ID to login to CertView
If you do not see the badge on your Aria profile after 7 business days, please log a ticket.
If your issue remains unresolved (Requires Oracle Login):
53. Are all exams available for free to employees?
Yes. All Certification exams are free to Oracle employees through the learning subscriptions.
If your issue remains unresolved (Requires Oracle Login):