OGL Slowing Down Host Machine

If you determine that OGL is slowing down the performance of the host machine, this is probably due to an OGL item containing a selector that matches the tooltip text.

A selected element could be span:contains("Name") and the guide tooltip could contain the word "Name" but wrapped in span:contains("Name"), this creates an infinite loop between an element that is in on the host application and the OGL tooltip.

1. Open the suspect guide in the full editor and verify the selector under Advanced Settings or the Selector Dialog.

   

2. Expand the Text Editor.

   

3. Select Source to view the source code.

   

4. Scan through the code to find the text wrapped in the <span></span> tag and containing the matching text i.e. Sign In.

   

5. Next, we recommend you update this a tagother than <span>, this can be <p>,<label>, or any other suitable HTML Element.

   

6. Once updated, you can save your changes and the issue should be resolved.