5 Implementation Changes to a Customer System

This section outlines the changes made to a customer's system during the implementation of Oracle Gateway Enabled services, including Platinum Services and Customer Success Services. The Gateway runs Oracle Enterprise Manager Cloud Control and an Oracle Advanced Support Agent Controller to perform its monitoring. Oracle Enterprise Manager Cloud Control and Oracle Advanced Support Agent Controller requires agents to be installed on hosts, and then uses various plug-ins to monitor those devices that cannot be monitored directly. This section describes the monitoring method for a device and the configuration to be performed.