2.12.1 Contact Oracle Support Services

If a failed server is being replaced, open a support request with Oracle Support Services.

The support engineer will identify the failed server, and send a replacement. The support engineer will ask for the output from the imagehistory command run from a running database server. The output provides a link to the computeImageMaker file that was used to image the original database server, and provides a means to restore the system to the same level.