3.10.2 Replacing Flash ESM

If the charge capacity in the F20 PCIe ESM falls below the minimum threshold, then Oracle will replace the failed ESM modules at no extra charge, if the system is covered either by the Oracle Premier Support for Systems or occurs during the warranty period.

For customers with Premier Support for Systems, Oracle attempts to proactively replace the F20 PCIe ESM in the Oracle Exadata Rack before the end of the estimated lifetime, on a best efforts basis.