1.3 Using Auto Service Request to Manage Hardware Faults

Auto Service Request (ASR) is designed to automatically open service requests when specific Oracle Exadata Rack hardware faults occur.

• Understanding Auto Service Request
  When a hardware problem is detected, Oracle ASR Manager submits a service request to Oracle Support Services.
• Installing and Configuring ASR
  Oracle recommends installing Oracle Auto Service Request (ASR) on a standalone server running Oracle Solaris or Oracle Linux.