A dba or sysadmin requests a summary with tfactl summary  and Oracle Autonomous Health Framework provides the summary of systems, changes, events, health and analysis

If there are any problems and more information is required, then the DBA requests further analysis using tfactl  and Oracle Autonomous Health Framework performs analysis using support tools where required

If more help is still required, then the DBA requests a collection using tfactl diagcollect  and Oracle Autonomous Health Framework collects and packages all relevant diagnostics

The DBA then uploads the package to Oracle Support for help resolving