update_ticket_status
Updates the ticket status and last modified time stamp in Enterprise Manager from the external ticketing system based on the ticket_guid and connector_guid.
Format
emcli update_ticket_status -ticket_guid="ticket guid" -connector_guid="connector guid" -status="Incident status" -last_updated_date="last modified date" -date_format=
Options
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ticket_guid
Ticket ID for which the status is modified.
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connector_guid
Ticketing Connector ID.
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status
Modified status of an incident ticket.
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last_updated_date
Specifies the last modified date of an incident ticket.
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date_format
Specify a date format followed in the Ticketing System, as in "MM/dd/yyyy hh:mm:ss" if the date field in Incident management is "10/13/2009 5:38:24 AM".
Example
This example updates the ticket INC00000024 status as 'In Progress' in Enterprise Manager after the same ticket status was recently modified on the ticketing system.
emcli update_ticket_status -ticket_guid="INC21000024" -connector_guid="ccc1234" -status="2" -last_updated_date="05/28/2011 3:14:56PM" -date_format="MM/dd/yyyy hh:mm:ss"