Older agents on SunZFS Storage Devices Have Communication Issues After OMS Upgrade

After an OMS upgrade to version 13c Release 4, older version agents running on SUNZFS storage devices will not be able to communicate with the OMS. The SUNZFS Storage Synchronization job fails with the error undefined symbol: Perl_xs_handshake.

These agents are from earlier versions than 13c Release 4 trying to communicate to a 13c Release 4 OMS. As a result, there's broken communication between the Non-13c Release 4 Agents and the 13c Release 4 OMS.

To work around this issue, upgrade the agents that used to communicate with storage filers to 13c Release 4 along with the 13c Release 4 OMS upgrade. If the agent cannot be upgraded to 13c Release 4 immediately, then you need to remove those agents as the registered agent and add a 13c Release 4 agent instead.

(Bug 30649503)