1. Cloud Control Middleware Management Guide
  2. Monitoring Application Performance
  3. Troubleshooting Middleware Applications Using Enterprise Manager
  4. Analyzing Issues Using Enterprise Manager and RUEI

Analyzing Issues Using Enterprise Manager and RUEI

Enterprise Manager and RUEI provide tools to analyze incidents, transactions and user experience issues, and these methods are documented in the appropriate documentation set. However, this section outlines how to use all of the tools together to troubleshoot an issue, and that method can be summarized as:

  1. If your system consists of many middleware tiers, try to isolate an issue to a single middleware tier.

  2. Once you have isolated the issue to a single middleware tier, use Enterprise Manager to further isolate and resolve the issue.

For example, if the application consists of a single tier, it might be represented as follows:

Figure 15-3 Troubleshooting a Single Tier


Description of Figure 15-3 follows
Description of "Figure 15-3 Troubleshooting a Single Tier"

If the application consists of multiple tiers, it might be represented as follows:

Figure 15-4 Troubleshooting Multiple Tiers


Description of Figure 15-4 follows
Description of "Figure 15-4 Troubleshooting Multiple Tiers"

This section describes the following approaches to analyzing issues: