1. Cloud Control Middleware Management Guide
  2. Monitoring Application Performance
  3. Troubleshooting Middleware Applications Using Enterprise Manager
  4. Resolving Issues Using Enterprise Manager
  5. Work with Application Developers or DBAs to Resolve Application Issues

Work with Application Developers or DBAs to Resolve Application Issues

If you have identified an issue caused by code written within your organization, you must work with the developers to provide a solution. For example, the following steps outline a typical scenario:

  1. An issue in the checkout code has been identified by operations personnel as causing an average 40 second load time for an application web page (using RUEI).

  2. The developer cannot replicate the issue in the development environment, but has accepted that the issue exists after seeing RUEI.

  3. Operations and developers meet and use JVMD to isolate the source of the issue.

  4. The developer changes the code and operations sets KPIs to monitor the application so that the issue will not reoccur unnoticed.

Similarly, if you have identified an issue with a database, you can work with the appropriate DBA to resolve the issue.