Creating a New Resolution State

emcli create_resolution_state
     -label="Label for display"
     -position="Display position"
     [-applies_to="INC|PBLM"]

This verb creates a new resolution state for describing the state of incidents or problems.

Note:

This command can only be executed by Enterprise Manager Super Administrators.

The new state is always added between the New and Closed states. You must specify the exact position of this state in the overall list of states by using the -position option. The position can be between 2 and 98.

By default, the new state is applicable to both incidents and problems. The -applies_to option can be used to indicate that the state is applicable only to incidents or problems.

A success message is reported if the command is successful. An error message is reported if the change fails.

Examples

The following example adds a resolution state that applies to both incidents and problems at position 25.

emcli create_resolution_state -label="Waiting for Ticket" -position=25

The following example adds a resolution state that applies to problems only at position 35.

emcli create_resolution_state -label="Waiting for SR" -position=35 -applies_to=PBLM