Table of Contents

• Title and Copyright Information
• Preface
  • Audience
  • Documentation Accessibility
  • Diversity and Inclusion
• 1 Overview of the Oracle Communications Order to Cash Integration Pack
  • About Oracle AIA and Oracle Communications Solutions Integrations
  • Overview of the Oracle Communications Order to Cash Integration Pack
    • About Using Third-Party Applications
      • About the Test Orchestration Process
  • About Oracle AIA in Product-Based Solutions
    • About RODOD
    • About RSDOD
    • About Integrated RODOD and RSDOD Deployments
  • About the Process Integrations
    • About Product Lifecycle Management
      • Pricing Center and Pricing Design Center Terminology
    • About Order Lifecycle Management
    • About Customer Management
    • About Order Fallout Management
  • Example Order to Cash Business Scenarios
    • Promotion Groups and Large Order Scenario
      • Design Time
      • Order Time
      • More Information About Large Orders and Promotion Groups
    • Family Share Plan and Payment on Order Scenario
      • Design Time
      • Order Time
      • More Information About Family Share Plans and Payments on Orders
    • Corporate Account Hierarchy Scenario and Split Billing Scenario
      • Design Time
      • Order Time
      • More Information About Corporate Hierarchies and Split Billing
    • Legal Owner and Split Billing Scenario
      • Design Time
      • Order Time
      • More Information About Legal Owners and Split Billing
  • Directory Placeholders Used in This Guide
• Part I Understanding the Process Integrations
  • 2 Understanding the Process Integration for Product Lifecycle Management
    • About the Process Integration for Product Lifecycle Management
      • About the Synchronize Product and Price Business Flow
      • About the Query Product Classes Business Flow
  • 3 Understanding the Synchronize Product and Price Business Flow
    • About the Synchronize Product and Price Business Flow
      • About Synchronizing Pricing Components
      • About Synchronizing Updates to Pricing Components
    • About the Pricing Component Synchronization Integration Flows
      • About the Product Synchronization Integration Flow
        • About Unspecified Effective Start and End Dates
      • About the Discount Synchronization Integration Flow
      • About the Chargeshare Synchronization Integration Flow
      • About Synchronizing Product Usage Charges
    • About Price Lists and Rate Plans
      • Working with Price Lists and Rate Plans at Design Time
        • Associating Rate Plans in BRM with Price Lists
        • Rate Plan Example: Multiple Lines of Business and Regions
        • Offering a Product in Multiple Currencies
        • Rate Plan Example: Multiple Currencies
      • Managing Pricing in Rate Plans and Price Lists
        • Changing the Price of a Product
        • Changing the Price List of a Product
        • Changing from Multiple Price Lists to the Default Price List
    • About BRM Balance Groups
    • Understanding Product Bundling
      • Basic Entity Mappings
      • Defining Products and Discounts in BRM
        • Using Fixed Amounts or Scaled Amounts in BRM
      • About Creating Physical Goods
      • About Adding Products to Siebel CRM Sales Catalogs
      • Recommendations for Product Definition in Siebel CRM
      • Recommendation for Discounts
        • Discounts Defined in BRM
        • Discounts Defined in Siebel CRM
        • Defining Overrides on the Product Definition
      • About Service Bundles
        • About Billing Service Types for Service Bundles
      • About Simple Service Bundles
        • Flagging Subscription Products as Simple Service Bundles
        • Example of Using a Service Bundle or a Simple Service Bundle
        • Assumptions and Constraints for Working with Simple Service Bundles
      • About Service Grouping
        • Enabling Service Grouping at Design Time
      • About Promotion Groups
        • Creating Promotion Groups
      • About Family Share Plans
        • Creating Family Share Plans
      • About Marketing Bundles
      • About Credit Limits
      • About One-Time Charges for Activating and Changing Services
        • Charging for Service Activation and Changes to Promotions and Services
      • About Friends and Family Lists
        • Enabling Friends and Family Lists
        • Product Definition Methodology for Friends and Family Lists: Example
      • About Time-Based Offerings
        • Setting Up Time-Based Offerings
        • Managing Expired Time-Based Offerings
    • Assumptions and Constraints for the Synchronize Product and Price Business Flow
  • 4 Implementing the Synchronize Product and Price Business Flow
    • About the Synchronize Product and Price Business Flow
      • About the Product Synchronization Integration Flow
      • About the Discount Synchronization Integration Flow
      • About the Chargeshare Synchronization Integration Flow
    • BRM Interfaces
    • Siebel CRM Interfaces
    • Industry Oracle AIA Components
    • Integration Services
      • SyncProductBRMCommsReqABCSImpl
      • SyncDiscountBRMCommsReqABCSImpl
      • SyncSponsorshipBRMCommsReqABCSImpl
      • CommunicationsItemCompositionEBSV1
      • SyncItemCompositionListSiebelCommsJMSConsumer
      • SyncItemCompositionListSiebelCommsProvABCSImpl
      • CommunicationsPriceListEBSV2
      • ProductOptimizedSyncPriceListListSiebelCommsJMSConsumer
      • ProductOptimizedSyncPriceListListSiebelCommsProvABCSImpl
  • 5 Understanding the Query Product Classes Business Flow
    • About the Query Product Classes Business Flow
    • About the Query Product Classes Integration Flow
      • About the Logical Data Model in Siebel CRM
      • About Updating the Attribute Valueset
    • Updating Product Classes and Effectivity
  • 6 Implementing the Query Product Classes Business Flow
    • About the Query Product Classes Business Flow
      • About the Query Product Classes Integration Flow
    • Siebel CRM Interfaces
    • Industry Oracle AIA Components
    • Integration Services
      • QueryProdClassAndAttributesSCEReqCommsABCSImpl
      • QueryClassificationListSiebelCommsProvABCSImpl
      • QuerySpecificationListSiebelCommsProvABCSImpl
      • QuerySpecificationValueSetListSiebelCommsProvABCSImpl
  • 7 Understanding the Process Integration for Order Lifecycle Management
    • About the Process Integration for Order Lifecycle Management
      • About Order Lifecycle Attributes
        • About the OrderSubject Attribute
        • About the ServiceFamily Attribute
        • About the TechnicalInventoryId Attribute
      • About the Order Lifecycle Management Business Flows
    • About Order Capture
    • About the Deliver Customer Order Subflow
    • About the Qualify Customer Order Subflow
    • Product Definition and Mapping Design Considerations
      • About Defining Products
      • About Mapping Orders to Fulfillment Functions
    • Data Requirements for Integrated Order Lifecycle Management
  • 8 Understanding the Process Sales Order Fulfillment Business Flow
    • About the Process Sales Order Fulfillment Business Flow
    • About Sales Orders
      • About Change Orders
        • About Supplemental Orders
        • About Follow-On Orders
        • About Modify Orders
      • About Future-Dated Orders
    • Supporting Large Orders
      • Configuring Extra Large Order Support
    • About Accepting Payments on Orders
      • Accepting Payments on Change Orders
    • Supporting Multiple Price Lists on Orders
      • Specifying Different Price Lists on New Orders
      • Changing Price Lists on Supplemental Orders
      • Changing Price Lists on Modify Orders
    • Supporting Promotion Groups on Orders
      • Using Change Orders with Promotion Groups
    • Supporting Family Share Plans on Orders
      • Using Change Orders with Family Share Plans
    • Supporting Order Priority
      • About Order Priority in Siebel CRM
    • Supporting Split Billing on Orders
    • Supporting Corporate Account Hierarchies on Orders
    • Supporting Legal Owners on Orders
      • Supporting Legal Owners and Split Billing On Orders
    • Assumptions and Constraints for the Process Sales Order Fulfillment Business Flow
  • 9 Implementing the Process Sales Order Fulfillment Business Flow
    • About the Process Sales Order Fulfillment Business Flow
      • About the Submitting Orders from Siebel CRM to OSM Integration Flow
        • Defining Transaction Boundaries and Recovery Details
    • Supporting Order Priority
    • Supporting Price Lists
    • Siebel CRM Interfaces
    • Industry Oracle AIA Components
    • Integration Services
      • ProcessSalesOrderFulfillmentSiebelCommsJMSConsumer
      • ProcessSalesOrderFulfillmentSiebelCommsReqABCSImpl
      • ProcessSalesOrderFulfillmentOSMCFSCommsJMSProducer
  • 10 Understanding the Synchronize Fulfillment Order Billing Account Business Flow
    • About the Synchronize Fulfillment Order Billing Account Business Flow
      • About the Interfacing Orders to Create Customer Data Integration Flow
        • About Creating Account, Billing, and Corporate Hierarchies in BRM
      • About the Payment on Order Integration Flow
    • Assumptions and Constraints for the Synchronize Fulfillment Order Billing Account Business Flow
  • 11 Implementing the Synchronize Fulfillment Order Billing Account Business Flow
    • About the Synchronize Fulfillment Order Billing Account Business Flow
      • About the Interfacing Orders to Create Customer Data Integration Flow
      • About the Payment on Order Integration Flow
      • Defining Transaction Boundaries and Recovery Details
    • BRM Interfaces
    • Siebel CRM Interfaces
    • Industry Oracle AIA Components
    • Integration Services
      • ProcessFulfillmentOrderBillingAccountListOSMCFSCommsJMSConsumer
      • ProcessFulfillmentOrderBillingAccountListSiebelCommsJMSConsumer
      • CommsProcessFulfillmentOrderBillingAccountListEBF
      • QueryReceivedPaymentListSiebelCommsProvABCSImpl
      • CreateReceivedPaymentListBRMCommsProvABCSImpl
      • ProcessFulfillmentOrderBillingAccountListResponseOSMCFSCommsJMSProducer
  • 12 Understanding the Bill Fulfillment Order Business Flow
    • Overview of the Bill Fulfillment Order Business Flow
    • About Interfacing Orders to BRM
      • Creating and Updating Service Instances
      • Sending Pricing Information
        • Applying One-time and Penalty Charges
        • Applying Pricing or Discount Overrides
        • Sending Price List Information
      • Using Service Identifiers
      • Communicating Promotion Information
      • Rolling Back Transactions
    • Supporting Balance Groups
      • Disabling Service-Level Balance Groups
      • Working with Service-Level Balance Groups Enabled
        • About Tracking and Billing Services with Service-Level Balance Groups Enabled
        • About Transferring Services in Siebel CRM
      • Working with Service-Level Balance Groups Disabled
    • Supporting Product Bundling
      • Examples of Mapping for Bundled Products
      • Synchronizing Simple Service Bundles
        • Changing Purchased Simple Service Bundles
        • Simple Service Bundle Cross-References Entries
    • Synchronizing Promotion Groups
    • Synchronizing Family Share Plans
    • Synchronizing Service Grouping
    • Supporting Single-Phase and Two-Phase Billing
      • Choosing Between Single-Phase and Two-Phase Billing
        • Single-Phase Billing
        • Two-Phase Billing
      • Using Single-Phase Billing or Two-Phase Billing
        • INITIATE BILLING Mode
        • FULFILL BILLING Mode
      • Assumptions and Constraints for Two-Phase Billing
    • Supporting Revisions
      • Assumptions and Constraints for Revisions
    • Supporting Time-Based Offerings on Orders
      • Supporting Time-Based Offerings on New Orders
      • Supporting Time-Based Offerings on Change Orders
    • Supporting Friends and Family Lists
      • Using Change Orders with Special Rating Products
    • Supporting Split Billing
    • Assumptions and Constraints for the Bill Fulfillment Order Business Flow
  • 13 Implementing the Bill Fulfillment Order Business Flow
    • About the Bill Fulfillment Order Business Flow
      • About the Interfacing Orders to Create Transaction Data in BRM Integration Flow
        • Defining Transaction Boundaries and Recovery Details
    • BRM Interfaces
    • Industry Oracle AIA Components
    • Integration Services
      • ProcessFulfillmentOrderBillingOSMCFSCommsJMSConsumer
      • ProcessFulfillmentOrderBillingBRMCommsProvABCSImpl
      • ProcessFulfillmentOrderBillingBRMCommsAddSubProcess
      • ProcessFulfillmentOrderBillingBRMCommsMoveAddSubProcess
      • ProcessFulfillmentOrderBillingBRMCommsSuspendResumeSubProcess
      • ProcessFulfillmentOrderBillingBRMCommsUpdateSubProcess
      • ProcessFulfillmentOrderBillingBRMCommsDeleteSubProcess
      • ProcessFulfillmentOrderBillingBRMCommsSharingGroupSubProcess
      • ProcessFulfillmentOrderBillingResponseOSMCFSCommsJMSProducer
  • 14 Understanding the Provision Order and Update Fulfillment Order Business Flows
    • About Order Provisioning
    • About the Provision Order Business Flow
    • About the Update Fulfillment Order Business Flow
  • 15 Implementing the Provision Order and Update Fulfillment Order Business Flows
    • About the Provision Order and Update Fulfillment Order Business Flows
      • About the OSM Fulfillment to OSM Provisioning Integration Flow
        • Defining Transaction Boundaries and Recovery Details
    • Industry Oracle AIA Components
    • Integration Services
      • ProcessProvisioningOrderOSMCFSCommsJMSConsumer
      • ProcessProvisioningOrderOSMPROVCommsJMSProducer
      • ProcessFulfillmentOrderUpdateOSMPROVCommsJMSConsumer
      • ProcessFulfillmentOrderUpdateOSMCFSCommsJMSProducer
  • 16 Understanding the Update Sales Order Business Flow
    • About the Update Sales Order Business Flow
      • About Updating Sales Order Data
      • About Updating Sales Order Status
  • 17 Implementing the Update Sales Order Business Flow
    • About the Update Sales Order Business Flow
      • About the Updating Statuses from OSM to Siebel CRM Integration Flow
        • Defining Transaction Boundaries and Recovery Details
    • Siebel CRM Interfaces
    • Industry Oracle AIA Components
    • Integration Services
      • UpdateSalesOrderOSMCFSCommsJMSConsumer
      • UpdateSalesOrderSiebelCommsJMSConsumer
      • UpdateSalesOrderSiebelCommsProvABCSImpl
  • 18 Understanding the Process Integration for Customer Management
    • About the Process Integration for Customer Management
    • About the Synchronize Customer Account Business Flow
      • About the Create/Sync Customer Account Integration Flow
      • About the Update Customer Account Integration Flow
        • About Account Status Synchronization
    • About the Synchronize Customer Special Rating Profile Business Flow
    • Data Requirements
    • About Synchronizing Accounts to Multiple BRM Instances
    • About Account and Billing Hierarchies
      • About Account Hierarchies
      • About Billing Hierarchies
    • About Corporate Account Hierarchies
      • Enabling and Disabling Corporate Account Hierarchy Synchronization
      • Creating Corporate Account Hierarchies
      • Synchronizing Corporate Account Hierarchies to BRM
        • Synchronizing Hierarchies for New Corporate Accounts
        • Synchronizing Hierarchies for Existing Corporate Accounts
      • Updating Corporate Account Hierarchies
        • Adding Accounts to Existing Corporate Account Hierarchies
        • Removing Accounts from Corporate Account Hierarchies
        • Moving Accounts to Different Corporate Account Hierarchies
    • About Legal Hierarchies
      • Enabling and Disabling Legal Hierarchy Synchronization
      • Creating and Synchronizing Legal Hierarchies
        • Example of Legal Hierarchies
      • Updating Legal Hierarchies
        • Adding New Members to Legal Hierarchies
        • Changing the Legal Owner of a Child Account
        • Removing the Legal Owner from a Child Account
  • 19 Implementing the Synchronize Customer Account Business Flow
    • About the Synchronize Customer Account Business Flow
      • About the Create/Sync Customer Account Integration Flow
      • About the Update Customer Account Integration Flow
    • BRM Interfaces
    • Siebel CRM Interfaces
    • Industry Oracle AIA Components
    • Integration Services
      • CommsProcessBillingAccountListEBF
      • CommunicationsCustomerPartyEBSV2Resequencer
      • SyncCustomerPartyListBRMCommsProvABCSImpl
      • SyncCustomerPartyListBRMCommsJMSProducer
      • SyncCustomerPartyListBRM_01CommsJMSConsumer
      • CustomerPartyEBSV2
      • ProcessCollectionSharingBRMCommsProvABCSImpl
      • ProcessAccountHierarchyListSiebelCommsProvABCSImpl
      • QueryCustomerPartyListSiebelProvABCSImplV2
      • SyncCustomerSiebelEventAggregator
      • SyncAccountSiebelAggregatorAdapter
      • SyncContactSiebelAggregatorAdapter
      • SyncAddressSiebelAggregatorAdapter
      • SyncBPSiebelAggregatorAdapter
      • SyncAcctSiebelAggrEventConsumer
      • SyncAccountSiebelReqABCSImpl
  • 20 Implementing the Synchronize Customer Special Rating Profile Business Flow
    • Overview of the Synchronize Customer Special Rating Profile Business Flow
      • Synchronize Friends and Family List Updates to BRM Integration Flow
        • Defining Transaction Boundaries and Recovery Details
    • BRM Interfaces
    • Siebel CRM Interfaces
    • Industry Oracle AIA Components
    • Integration Services
      • ProcessInstalledProductSpecialRatingSetListSiebelCommsJMSConsumer
      • ProcessInstalledProductSpecialRatingSetListSiebelCommsReqABCSImpl
      • ProcessInstalledProductSpecialRatingSetListBRMCommsProvABCSImpl
  • 21 Understanding the Process Integration for Order Fallout Management
    • About the Process Integration for Order Fallout Management
      • About the Order Fallout Management Business Flows
        • About the Create Trouble Ticket from Oracle AIA Business Flow
        • About the Create and Manage Trouble Ticket from OSM Business Flow
    • About Order Fallout Management for Different Error Types
      • About Order Fallout Management for System Errors
        • Reactivating Retired Consumer Services
        • Disabling Consumer Service Retirement
      • About Order Fallout Management for Business Errors
      • About Order Fallout Management for Service Errors
        • About Order Fallout Detection
        • About Order Fallout Notification
        • About Order Correction
    • How Oracle AIA Error Handling Framework Captures Faults
    • Extending Fault Messages to Capture Order Fallout Information
      • Exception Handling
  • 22 Implementing the Create Trouble Ticket from Oracle AIA Business Flow
    • Create Trouble Ticket from Oracle AIA Business Flow Overview
      • Creating a Trouble Ticket in Siebel CRM Integration Flow
        • Defining Transaction Boundaries and Recovery Details
        • Exception Handling
    • Siebel CRM Interfaces
    • Industry Oracle AIA Components
    • Integration Services
      • CreateTroubleTicketSiebelCommsProvABCSImpl
      • AIAOrderFalloutJMSBridgeService
      • AIACOMOrderFalloutNotificationJMSConsumer
      • CreateTroubleTicketAIACommsReqImpl
      • AIAOrderFalloutErrorHandlerExtension - Java Class
    • Business Flow Fallout-Enabled Services
  • 23 Implementing the Create and Manage Trouble Ticket from OSM Business Flow
    • About the Create and Manage Trouble Tickets from OSM Business Flow
      • About the Order Failure Notification to OSM Integration Flow
      • About the Creating a Trouble Ticket in Siebel CRM from OSM Integration Flow
      • Defining Transaction Boundaries and Recovery Details
      • Updating a Trouble Ticket in Siebel CRM from OSM Integration Flow
        • Defining Transaction Boundaries and Recovery Details
    • Siebel CRM Interfaces
    • Industry Oracle AIA Components
    • Integration Services
      • AIAOrderFalloutJMSBridgeService
      • CreateOrderFalloutNotificationOSMCFSCommsJMSConsumer
      • CreateOrderFalloutNotificationOSMCFSCommsProvImpl
      • CreateOrderFalloutNotificationOSMCFSCommsJMSProducer
      • CreateTroubleTicketOSMCFSCommsJMSConsumer
      • CreateTroubleTicketSiebelCommsProvABCSImpl
      • CreateTroubleTicketRespOSMCFSCommsJMSProducer
      • UpdateTroubleTicketOSMCFSCommsJMSConsumer
      • UpdateTroubleTicketSiebelCommsProvABCSImpl
      • CreateFaultNotificationLFCommsJMSConsumer
    • Business Flow Fallout-Enabled Services
• Part II Configuring the Process Integrations
  • 24 Configuring the Process Integration for Product Lifecycle Management
    • About Configuring the Process Integration for Product Lifecycle Management
    • Configuring Siebel CRM for Integrated Product Lifecycle Management
    • Configuring BRM for Integrated Product Lifecycle Management
    • Working with DVMs for Product Lifecycle Management
    • Working with Cross-References for Product Lifecycle Management
    • Handling Error Notifications for Product Lifecycle Management
      • About Error Notification Roles and Users
    • Configuring Properties for Product Lifecycle Management
      • Configuration Properties for the Synchronize Product and Price Business Flow
        • Configuration Properties for BRM Services
        • Configuration Properties for Siebel CRM Services
      • Configuration Properties for the Query Product Classes Business Flow
  • 25 Configuring the Process Integration for Order Lifecycle Management
    • About Configuring the Process Integration for Order Lifecycle Management
    • Working with Domain Value Maps for Order Lifecycle Management
      • Working with the PRICELIST DVM
        • Updating the PRICELIST DVM
        • Migrating PRICELIST DVM Between Environments
    • Working with Cross-References for Order Lifecycle Management
    • Handling Error Notifications for Order Lifecycle Management
      • About Error Notification Roles and Users
    • Configuring the Process Integration for Order Lifecycle Management
      • Setting Oracle AIA Configuration Properties
        • System-Level Configuration Properties
        • Configuration Properties for Siebel CRM Services
        • Configuration Properties for BRM Services
      • Setting the BRM Version Number for Backward Price List Compatibility
  • 26 Configuring the Process Integration for Customer Management
    • About Configuring the Process Integration for Customer Management
    • Working with Domain Value Maps for Customer Management
    • Working with Cross-References for Customer Management
    • Handling Error Notifications
      • About Error Notification Roles and Users
      • Order Fallout Management
    • Configuring the Process Integration for Customer Management
      • System-Level Configuration Properties
      • Configuration Properties for BRM Services
      • Configuration Properties for Siebel CRM Services
  • 27 Configuring the Process Integration for Order Fallout Management
    • About Configuring the Process Integration for Order Fallout Management
    • Configuring Oracle AIA for Order Fallout Management
    • Configuring Siebel CRM for Integrated Order Fallout Management
    • Working with Domain Value Maps for Order Fallout Management
    • Working with Cross-References for Order Fallout Management
    • Handling Error Notifications for Order Fallout Management
      • About Error Notification Roles and Users
      • Using Error Type to Control Response to Order Fallout
    • Configuring the Process Integration for Order Fallout Services
• Part III Appendixes
• A Cross-References for the Process Integration for Product Lifecycle Management
  • Cross-References for the Process Integration for Product Lifecycle Management
    • Cross-Reference Values
  • Product Synchronization Flow
    • Example of Simple Product Synchronization
    • Example of Complex Product Synchronization
  • Discount Synchronization Flow
    • Example of Discount Synchronization
• B Communications Orders Dictionary
  • Order Header Component Attributes
  • Order Line Component Attributes
• C Mapping Billing Dates
  • How Dates are Set in BRM
• D Supporting MACD Actions and Attribute Changes
  • MACD Line Actions Supported
    • MACD Line Actions Supported for Service Bundle Components
    • MACD Line Actions Supported for Account-Level Products
  • Communicating Product Attribute Changes to BRM
    • Communicating Marketing Bundle Attribute Changes
    • Communicating Service Bundle Attribute Changes
    • Communicating Service Bundle Component Attribute Changes
      • Communicating Service-Level Billing Subscription Product Attribute Changes
      • Communicating Service-Level Billing Discount Product Attribute Changes
      • Communicating Service-Level Billing Item Product Attribute Changes
      • Communicating Service-Level Special Rating Product Attribute Changes
    • Communicating Account-Level Product Attribute Changes
      • Communicating Account-Level Billing Subscription Product Attribute Changes
      • Communicating Account-Level Billing Discount Attribute Changes
      • Communicating Account-Level Billing Item Product Attribute Changes
• E Examples of Changing the Paying Account for Child Accounts
  • About the Examples
  • Examples when Service-Level Balance Groups Are Enabled
    • Changing the Paying Account for a Child Account with Separate Billing Profiles
      • Alternative: Single Billing Profile
      • Alternative: Multiple Parents
    • Changing the Paying Account for a Child Account with a Single Billing Profile
      • Alternative: Multiple Billing Profiles
    • Changing the Paying Account for Multiple Child Accounts
      • Alternative: Single Billing Profile
    • Changing Multiple Paying Accounts
      • Alternative: Separate Billing Profiles
      • Alternative: Self Paying and Paying Parent
  • Examples when Service-Level Balance Groups Are Disabled
    • Changing the Paying Parent for a Child Account
    • Changing the Paying Parent for Multiple Child Accounts with Separate Billing Profiles
    • Problems When Integrating Separate Billing Profiles on the Same Account
• F Configuring Multiple BRM Instances for Communications Integrations
  • Understanding System Codes in Oracle AIA
  • Configuring Multiple BRM Instances - General Steps
    • Creating a New Consumer for Product Synchronization
    • Creating a New Consumer for Discount Synchronization
    • Creating a New Consumer for Customer Updates
  • Creating a Data Source and Connection Factory
  • Creating Logical Instances in Oracle AIA
  • Creating Service Bundles in Siebel CRM
  • Merging Logical BRM Instances into a Single BRM Instance
• G Changing the BRM Instance
  • Changing the BRM Instance
• H Expectations from an Order Management System for Billing Integration
• I Using the Oracle Mediator Resequencer Feature
  • Queues and Flows Enabled for Sequencing
  • Resolving Errors in Flows with Resequencer
• J Guidelines for Ensuring that Oracle AIA Processes are Fallout-Compliant
  • Populating Sender Context Information in the EBM Header
  • Populating the Enriched Fault Message with Business Faults
  • Populating the Enriched Fault Message in Services without EBMs
• K Reintroducing Enterprise Business Services
  • Reintroducing Enterprise Business Services
• L Understanding Multischema Migration
  • About Multischema Migration
    • Mapping BRM POIDs to AIA Cross-References
    • Synchronizing Cross-References for Migrated Accounts
    • Configuring Oracle AIA and BRM to Work Together in Multischema Environments
      • Configuring Oracle AIA to Work with BRM in Multischema Environments
      • Configuring BRM to Work with Oracle AIA in Multischema Environments
    • Handling Errors
    • Assumptions and Constraints for Multischema Migration
    • Integration Services
      • About the SyncMultiSchemaChangeBRMAQ Consumer
      • About the SyncMultiSchemaChangeBRMRequester Service
      • About the MultiSchemaUpdate.sql Process