Error Messages

Here are some common errors and possible workarounds:

Type of Error Description Resolution
Validation errors A required parameter is missing, a value isn't supported, a value is in an invalid format, or an unexpected parameter was provided.

Fix the invalid data and resubmit the request.

The method descriptions in this document or Swagger indicate which parameters are required for each method. The error message guides you to the parameter where the error occurred.

Resource not found errors A resource ID you provided, such as an account ID, doesn't match anything in the database.

Confirm your resource IDs and resubmit the request.

For example, if you try to update session 1234, but accidentally enter 1235 (and no session with number 1235 exists), you get a 404 error in the response stating that the session wasn't found. Before resubmitting the request, you can use a GET request to check that 1234 was the one you intended to use instead.

Connection errors A generic system or connection error occurred.

Check the server connection and then resubmit the request.