5.1.4 NnrfAccessTokenServiceDown

Table 5-5 NnrfAccessTokenServiceDown

Field Details
Description 'OCNRF Nnrf_NFAccessToken service nfaccesstoken is down'
Summary 'kubernetes_namespace: {{$labels.kubernetes_namespace}}, timestamp: {{ with query "time()" }}{{ . | first | value | humanizeTimestamp }}{{ end }} : NFAccessToken service down'
Severity Critical
Condition This alert is raised when NFAccessToken service is unavailable.
OID 1.3.6.1.4.1.323.5.3.36.1.2.7020
Metric Used ''up''

Note: This is a Prometheus metric used for instance availability monitoring. If this metric is not available use a similar metric as exposed by the monitoring system.

Recommended Actions The alert is cleared when the Nnrf_AccessToken service is available.

Steps:

  1. To check the orchestration logs of nfaccesstoken service and check for liveness or readiness probe failures, do the following:
    1. Run the following command to check the pod status:
      $ kubectl get po -n <namespace>
    2. Run the following command to analyze the error condition of the pod that is not in the Running state:
      $ kubectl describe pod <pod name not in Running state> -n <namespace>

      Where <pod name not in Running state> indicates the pod that is not in the Running state.

  2. Refer to the application logs on Kibana and filter based on nfaccesstoken service names. Check for ERROR WARNING logs.
  3. Check the DB status. For more information on how to check the DB status, see Oracle Communications Cloud Native Core, cnDBTier User Guide.
  4. Depending on the failure reason, take the resolution steps.
  5. In case the issue persists, capture all the outputs for the above steps and contact My Oracle Support.

    Note: Use CNC NF Data Collector tool for capturing logs. For more information on how to collect logs using Data Collector tool, see Oracle Communications Cloud Native Core, Network Function Data Collector User Guide.

Available in OCI No