5.1.13 OcnrfArtisanServiceDown

Table 5-14 OcnrfArtisanServiceDown

Field Details
Description 'OCNRF NrfArtisan service {{$labels.app_kubernetes_io_name}} is down'
Summary 'kubernetes_namespace: {{$labels.kubernetes_namespace}}, timestamp: {{ with query "time()" }}{{ . | first | value | humanizeTimestamp }}{{ end }} : NrfArtisan service is down'
Severity Critical
Condition NrfArtisan is unavailable.
OID 1.3.6.1.4.1.323.5.3.36.1.2.7056
Metric Used 'up'

Note: This is a Prometheus metric used for instance availability monitoring. If this metric is not available, use the similar metric as exposed by the monitoring system.

Recommended Actions

The alert is cleared when the NrfArtisan service is available.

Steps:

  1. To check the orchestration logs of NrfArtisan service and check for liveness or readiness probe failures, do the following:
    1. Run the following command to check the pod status:
      $ kubectl get pod -n <namespace>
    2. Run the following command to analyze the error condition of the pod that is not in the Running state:
      $ kubectl describe pod <pod name not in Running state> -n <namespace>

      Where <pod name not in Running state> indicates the pod that is not in the Running state.

  2. Refer to the application logs on Kibana and filter the logs based on NrfArtisan service names. Check for ERROR and WARNING logs related to thread exceptions.
  3. Check the database status. For more information, see the Oracle Communications Cloud Native Core, cnDBTier User Guide.
  4. In case the issue persists, capture all the outputs for the above steps and contact My Oracle Support.

    Note: Use CNC NF Data Collector tool for capturing logs. For more information on how to collect logs using Data Collector tool, see Oracle Communications Cloud Native Core, Network Function Data Collector User Guide.

Available in OCI No