5.1.16 OcnrfIngressGatewayServiceDown

Table 5-17 OcnrfIngressGatewayServiceDown

Field Details
Description 'OCNRF Ingress-Gateway service ingressgateway is down'
Summary 'kubernetes_namespace: {{$labels.kubernetes_namespace}}, timestamp: {{ with query "time()" }}{{ . | first | value | humanizeTimestamp }}{{ end }} : Ingress-gateway service down'
Severity Critical
Condition None of the pods of the Ingress Gateway microservice is available.
OID 1.3.6.1.4.1.323.5.3.36.1.2.7028
Metric Used 'up'

Note: This is a Prometheus metric used for instance availability monitoring. If this metric is not available, use a similar metric as exposed by the monitoring system.

Recommended Actions

The alert is cleared when the Ingress Gateway service is available.

Steps:

  1. To check the orchestration logs of Ingress Gateway service and check for liveness or readiness probe failures, do the following:
    1. Run the following command to check the pod status:
      $ kubectl get po -n <namespace>
    2. Run the following command to analyze the error condition of the pod that is not in the Running state:
      $ kubectl describe pod <pod name not in Running state> -n <namespace>

      Where <pod name not in Running state> indicates the pod that is not in the Running state.

  2. Refer to the application logs on Kibana and filter based on Ingress Gateway service names. Check for ERROR WARNING logs related to thread exceptions.
  3. Depending on the failure reason, take the resolution steps.
  4. In case the issue persists, capture all the outputs for the above steps and contact My Oracle Support.

    Note: Use CNC NF Data Collector tool for capturing logs. For more information on how to collect logs using Data Collector tool, see Oracle Communications Cloud Native Core, Network Function Data Collector User Guide.

Available in OCI No