5.2.2.2 SEPPPn32cHandshakeFailureAlert

Table 5-27 SEPPPn32cHandshakeFailureAlert

Field Details
Trigger Condition Handshake procedure has failed on Producer sepp
Severity Major
Alert details provided Summary
'namespace: {{$labels.namespace}}, timestamp: {{ with query "time()" }}{{ . | first | value | humanizeTimestamp }}{{ end }}: Handshake procedure has failed on Producer side because {{ $labels.http_error_message }}'
Expression:
sum(increase(ocsepp_n32c_handshake_failure_attempts_total{app="pn32c-svc",namespace="sepp-namespace"}[5m]) >0 or
        (ocsepp_n32c_handshake_failure_attempts_total{app="pn32c-svc",namespace="sepp-namespace"} unless
        ocsepp_n32c_handshake_failure_attempts_total{app="pn32c-svc",namespace="sepp-namespace"} offset 5m )) by
      (namespace,remote_sepp_name,nf_instance_id,peer_fqdn,app,reason) > 0
OID 1.3.6.1.4.1.323.5.3.46.1.2.3001
Metric Used ocsepp_n32c_handshake_failure_attempts_total filtered by app=pn32-svc
Resolution

The alert gets cleared when the N32C Handshake is successful due to TCP connection success of Producer to consumer SEPP.

Steps:

The failure reason is present in the alert.

Possible Resolution:

Update and reinitiate the Handshake.