1 Intelligent Media Connector

The Intelligent Media Connector allows you to manage media sessions from the Converged Application Server application. The Intelligent Media Connector enables integration between SIP-based telephony environments, speech processing solutions and GenAI services. It facilitates communication between telephony infrastructure (such as Session Border Controllers and SIP trunks) and components like Automatic Speech Recognition (ASR), Speech-to-Text (STT), and Text-to-Speech (TTS). The Intelligent Media Connector provides real-time call media handling and codec transcoding to support AI-powered voice services such as personal assistant for consumers and employees, AI agents for call handling, call overflow and unlimited availability, and enterprise productivity tools like translation, summaries, sentiment analysis, compliance and security.

Enhancing Converged Application Server with media processing allows you to build innovate applications where call services and call control are influenced by AI. You can support complex call scenarios where you chain several services such as caller attestation, voice biometrics, call queue and call transfer with automated self-service and automated calling solutions. You can build personal assistants to acts on behalf of the consumer such as screen calls, transcribe voicemails and determine call-back or appointment scheduling, manage "Do Not Disturb," and much more.

The Converged Application Server architecture separates call signaling from audio-media stream processing, enabling seamless scaling, failover, and extensibility to AI-powered use cases (such as live transcription, call summary, and sentiment analysis).