1 Intelligent Media Connector

The Intelligent Media Connector allows you to manage media sessions from the Converged Application Server application. The Intelligent Media Connector enables integration between SIP-based telephony environments, speech processing solutions and GenAI services. It facilitates communication between telephony infrastructure (such as Session Border Controllers and SIP trunks) and components like Automatic Speech Recognition (ASR), Speech-to-Text (STT), and Text-to-Speech (TTS). The Intelligent Media Connector provides real-time call media handling and codec transcoding to support AI-powered voice services such as personal assistant for consumers and employees, AI agents for call handling, call overflow and unlimited availability, and enterprise productivity tools like translation, summaries, sentiment analysis, compliance and security.

Enhancing Converged Application Server with media processing allows you to build innovative applications where call services and call control are influenced by AI. You can support complex call scenarios where you chain several services such as caller attestation, voice biometrics, call queue and call transfer with automated self-service and automated calling solutions. You can build personal assistants to act on behalf of the consumer such as screen calls, transcribe voicemails and determine call-back or appointment scheduling, manage "Do Not Disturb," and much more.

The Converged Application Server architecture separates call signaling from audio-media stream processing, enabling seamless scaling, failover, and extensibility to AI-powered use cases (such as live transcription, call summary, and sentiment analysis).


system architecture

  • Intelligent AI Connector (IAC) – This processes live call audio streams and applies AI-powered services such as speech-to-text transcription. Multiple IACs can be deployed in parallel to support scalability and redundancy, enabling concurrent AI processing across a high volume of active calls.
  • AI Gateway Service (AGS) – This is the central orchestrator for AI service session management, responsible for routing live calls to the appropriate AI Connector instances. It handles health monitoring of IACs, load balancing across available IAC nodes, and orchestration of failover procedures. The AGS ensures optimal distribution of call traffic to AIC instances based on capacity and availability. The AGS is part of the Converged Application Server domain.