Transcoding Support

Transcoding support addresses the interoperability challenges encountered when telephony equipment, speech processing services, and AI agents use different audio codecs. By providing real-time, configurable conversion between common telephony formats and the raw audio formats required by AI solutions, the Intelligent Media Connector ensures robust, end-to-end speech processing integration in enterprise environments.

The Intelligent Media Connector supports transcoding between the following codecs and formats:

• G.711 (PCMA/PCMU) to PCM-16
• AMR-NB to PCM-16
• OPUS to PCM-16
• OPUS to OPUS (pass-through)
• G.711 to OPUS
• AMR-NB to OPUS

In supported scenarios, OPUS can be passed through without transcoding if downstream services accept it.

Media transcoded to OPUS is encapsulated in an Ogg container.