4 Troubleshooting

Overview

Introduction

This chapter explains the important processes on each of the server components in Convergent Charging Controller, and describes a number of example troubleshooting methods that can help aid the troubleshooting process before you raise a support ticket.

Common Troubleshooting Procedures

Introduction

Refer to System Administrator's Guide for troubleshooting procedures common to all Convergent Charging Controller components.

Debug

Introduction

sua_if/m3ua_if contains a logging capability that can be used to store messages received and sent by the stack.

Messages are recorded at SCCP-level for both SUA and M3UA.

Setup

To turn on the SCCP-level message logging, set the log parameter to true, and reload the configuration.

Note: You can reload the configuration by sending the interface a SIGHUP.

For more information about the log parameter, see log .

Output

Once logging is switched on the interface will append to a binary log file in /IN/service_packages/SLEE/tmp.

Output is in the form of raw data which can be decoded with the tcread program.