About OSM Users

The following is a list of roles who typically use Design Studio to model and deploy OSM orchestration.

Service Administrator

Service administrators have in-depth knowledge of Operation Support Systems (OSS) configurations, internal fulfillment applications, third-party fulfillment applications, and service creation environments. They understand how to model the technical configurations associated with products (in consultation with network subject matter experts and product administrators), and they are responsible for fulfillment topology and task status configurations.

Service administrators typically have experience with service modeling, OSS configurations, service dependencies, and deployment topology (including interactions with partner OSS systems) and some coding skills. Service administrators understand products, services, resources, and network elements and can model these, when required.

Service Configuration Testing Specialist

Service configuration testing specialists are responsible for testing the configurations produced by service administrators when new configuration builds are available. Testing specialists interact with service administrators to understand aspects of the configuration and report and resolve issues (discovered through testing) before a configuration goes into production. Service configuration testing specialists are technical users of Design Studio, and they are skilled in the testing and deployment capabilities provided by Design Studio. They understand technologies such as web services, XML, and Java.

Provisioning Service Modeler

Provisioning service modelers understand how to provision a service. This user typically designs the higher level artifacts within a traditional OSM cartridge (for example, the order template, process flows, and tasks). Provisioning service modelers are not necessarily technical users with in-depth knowledge of J2EE technologies (such as Java, XSLT, XQuery, or XML schema). Rather, this user understands the high-level business objectives and has a detailed understanding of the network and system processing that is needed to provision a service.

Order Fallout Management Configurator

Order fallout management configurators are responsible for the configuration of the Order Fallout Management component, including minimal configuration required to seed applications, load application errors, and map application errors to common errors and messages. This user possesses the configuration skills necessary for notification and escalation of order fallout.

The order fallout management configuration has advanced knowledge of OSM, and will understand how to map application errors and messages to common errors and messages. This user may work with the CRM administrator to configure notifications and escalations, and may possess some CRM experience.