1. EAGLE G-Port User's Guide
  2. My Oracle Support

My Oracle Support

My Oracle Support (MOS) is your initial point of contact for any of the following requirements:

  • Product Support:

    The generic product related information and resolution of product related queries.

  • Critical Situations

    A critical situation is defined as a problem with the installed equipment that severely affects service, traffic, or maintenance capabilities, and requires immediate corrective action. Critical situations affect service and/or system operation resulting in one or several of these situations:

    • A total system failure that results in loss of all transaction processing capability
    • Significant reduction in system capacity or traffic handling capability
    • Loss of the system’s ability to perform automatic system reconfiguration
    • Inability to restart a processor or the system
    • Corruption of system databases that requires service affecting corrective actions
    • Loss of access for maintenance or recovery operations
    • Loss of the system ability to provide any required critical or major trouble notification

    Any other problem severely affecting service, capacity/traffic, billing, and maintenance capabilities may be defined as critical by prior discussion and agreement with Oracle.

  • Training Need

    Oracle University offers training for service providers and enterprises.

A representative at Customer Access Support (CAS) can assist you with MOS registration.

Call the CAS main number at 1-800-223-1711 (toll-free in the US), or call the Oracle Support hotline for your local country from the list at Oracle Support Contacts. The emergency response provides immediate coverage, automatic escalation, and other features to ensure that the critical situation is resolved as rapidly as possible.

When calling, make the selections in the sequence shown below on the Support telephone menu:
  1. Select 2 for New Service Request
  2. Select 3 for Hardware, Networking and Solaris Operating System Support
  3. Select one of the following options:
    • For Technical issues such as creating a new Service Request (SR), Select 1
    • For Non-technical issues such as registration or assistance with MOS, Select 2

You will be connected to a live agent who can assist you with MOS registration and opening a support ticket.

MOS is available 24 hours a day, 7 days a week, 365 days a year.