1. EAGLE Database Administration - SS7 User's Guide
  2. My Oracle Support (MOS)

My Oracle Support (MOS)

My Oracle Support (MOS) is your initial point of contact for any of the following requirements:

  • Product Support:

    The generic product related information and resolution of product related queries.

  • Critical Situations

    A critical situation is defined as a problem with the installed equipment that severely affects service, traffic, or maintenance capabilities, and requires immediate corrective action. Critical situations affect service and/or system operation resulting in one or several of these situations:

    • A total system failure that results in loss of all transaction processing capability
    • Significant reduction in system capacity or traffic handling capability
    • Loss of the system’s ability to perform automatic system reconfiguration
    • Inability to restart a processor or the system
    • Corruption of system databases that requires service affecting corrective actions
    • Loss of access for maintenance or recovery operations
    • Loss of the system ability to provide any required critical or major trouble notification

    Any other problem severely affecting service, capacity/traffic, billing, and maintenance capabilities may be defined as critical by prior discussion and agreement with Oracle.

  • Training Need

    Oracle University offers training for service providers and enterprises.

My Oracle Support (https://support.oracle.com) is your initial point of contact for all product support and training needs. A representative at Customer Access Support can assist you with My Oracle Support registration.

Call the Customer Access Support main number at 1-800-223-1711 (toll-free in the US), or call the Oracle Support hotline for your local country from the list at http://www.oracle.com/us/support/contact/index.html. When calling, make the selections in the sequence shown below on the Support telephone menu:
  • For Technical issues such as creating a new Service Request (SR), select 1.
  • For Non-technical issues such as registration or assistance with My Oracle Support, select 2.
  • For Hardware, Networking and Solaris Operating System Support, select 3.

You are connected to a live agent who can assist you with My Oracle Support registration and opening a support ticket.

My Oracle Support is available 24 hours a day, 7 days a week, 365 days a year.