Configure a User Entry

To build a user database, you configure individual entries for users. Each entry defines the name or dialing pattern, dialing context, agent, and policy for a user. You can optionally add a description and tags to create and filter reports for users. A user can represent an account in your dialing network, such as an extension, a subscriber, or a phone number.

• Configure one or more agents.
• Configure one or more policies.
• Plan any tags that you want to use to create and filter reports for users.

In the following procedure you can add multiple policies and tags to this user record. Repeat the procedure for each user that you want to manually add to the user database.

1. Access the User Entries configuration object.
   Click the Configuration tab, Service Provisioning section, User Entries.
2. On the User Entries page, click Add.
3. Do the following on the Add User Entries page:

   AoR	Enter the user's address of record. Default: Empty. Default: Empty. Valid values: Alphanumeric characters in the following formats: [e-mail] | username@ipaddress. See "Alphanumeric User Database Entries" for more information.
   Name or pattern	Enter the E.164 number associated with this user using the same pattern rules as in dial plans. Do not include the + character.
   Description	Enter a description of this user.
   Dialing context	Select or enter the name of the context that defines the preferred dialing rules for this user.
   Agent	Select or enter the name of the agent to which this user is connected. This agent is the closest agent to the user.
   Policy	Add one or more policies to apply to this user.
   Tags	Add one or more tags to this user entry.

4. Click OK.
5. Save the configuration.