1. User's Guide
  2. Using Policy to Refine Routing
  3. Define a Policy

Define a Policy

The Policy configuration object the Oracle Enterprise Communications Broker (OECB) provides access to the policy list and configuration dialogs, where you can define and manage policies.

  • Analyze traffic patterns and message content before configuring a custom policy.
  • Identify the message contents and metadata that allows a policy to uniquely target the traffic.
  • Configure any agents the you want to use for redirected calls.
Use the following procedure to add a new policy or modify an existing one.
  1. Access the Policy Entries configuration object. Configuration tab, Service Provisioning section, Policy Entries.
  2. On the Policy Entries page, clickAdd, and do the following:
    Parameters Instructions
    Name Enter a name for the policy.
    Description Enter descriptive text that explains the purpose of the policy.
    Conditions Set the conditions under which the system performs the actions that you specify.
    For Codec Condition For Codec Condition, do the following:
    1. Click Add.
    2. Click Codec Condition.
    3. On the Add Policy / Codec Condition page, do the following:
      1. Name—Enter a name for the Codec Condition.
      2. Do one or both of the following:
        1. Contains Codecs—Click Add, select a codec from the drop-down list, and click either OK or Apply/Add another.
        2. Missing Codecs—Click Add, select a codec from the drop-down list, and click either OK or Apply/Add another.
    4. Click OK.
    For time-condition For time-condition, do the following:
    1. Click Add.
    2. Click Time Condition.
    3. On the Add Policy / Time Condition page, do the following:
      1. Name—Enter a name for the Time Condition.
      2. Days—Click Add, select a day from the drop-down list, and click either OK or Apply/Add another.
      3. Start time—Set the time when you want the condition to start on the specified day.
      4. End time—Set the time when you want the condition to end on the specified day.
    4. Click OK.
    Actions Set the one or more actions that you want the system to perform for each specified condition.
    For Routing Action For Routing Action, do the following:
    1. Click Add.
    2. Click Routing Action.
    3. On the Add policy / Routing Action page, do the following:
      1. Enter a unique name for the action.
      2. Select a routing mode from the drop-down list.
    4. Click OK.
    For Redirect Action For Redirect Action, do the following:
    1. Click Add.
    2. Click Redirect Action.
    3. On the Add policy / Redirect Action page, do the following:
      1. Name—Enter a unique name for the action.
      2. Redirect to Agent—Select an agent to redirect the call to before sending the call to the destination.
      3. Hairpin Signaling—Select to enable rerouting a call back to the OECB from a redirect agent before sending the call to the destination.
    4. Click OK.
    For Outbound Translation Action For Outbound Translation Action, do the following:
    1. Click Add.
    2. On the Add policy / Outbound Translation Action page, do the following:
      1. Name—Enter a unique name for the action.
      2. Egress Number Translation Mode—Select a mode from the drop-down list.
      3. Number of Digits for n Digit Dialing—If you selected n-digit-dialing as the number translation mode, enter the number of digits the OECB must send to the agent. Range: 0-25.
      4. Prepend Prefix on Egress—Specify the number of digits to prepend to the outbound number after translation. Valid entires include telephony digits 0-9, star, pound, and A-D. Max: 25 digits.
    3. Click OK.
    For Constraints Action For Constraints Action, do the following:
    1. Click Add.
    2. On the Add policy / Constraints Action page, do the following:
      1. Name—Enter a unique name for the action.
      2. Ignore Constraints—Select to ignore call admission control restraints. Default: Disabled.
    3. Click OK.
    For Header Normalization Action For Header Normalization Action, do the following:
    1. Click Add.
    2. On the Add Policy / Header Normalization action page, do the following:
      1. Name—Enter a unique name for the action.
      2. Header Normalization rules—Click Add, and do the following:
        1. Header Name—Enter the name of the SIP header to normalize with dialing rules. Required.
        2. Dialing Context—Select a dialing context from the drop-down list.
        3. Result Store—Specify the temporary variable name to store the result of the dialing rules on the SIP header.
        4. New Value—Enter the result name to use as the new value in the SIP header. The system does not change the value of the SIP header unless you specify a value.
    3. Click OK.
    For CNAM Masking Action For CNAM Masking Action, do the following:
    1. Click Add.
    2. On the Add policy / CNAM Masking Action page, do the following:
      1. Name—Name—Enter a unique name for the action.
      2. Display Name—Enter the caller name replacement value to display in the SIP From header. For example, your company name.
    3. Click OK.
  3. Click OK.
  4. Save the configuration.
You must apply the policy to the Registrar and any route that you want by way of the OECB Registrar or route configuration dialogs.