6 Dial Plan Configuration

Dial plans specify how you want the Oracle Enterprise Communications Broker (OECB) to process calls and route them according to contexts and patterns that you configure. Use the Dial Plan icon on the Configuration tab to access the Dialing Contexts configuration page, where you define how you want the system to handle dial patterns.

The Dialing Contexts configuration page displays the following permanent dialing context hierarchy parents:

• Corporate—The parent of child dialing contexts of groups of users that you add, who share dialing patterns that you specify. For example, the employees in a branch office. You can add thousands of child contexts to the Corporate parent and you can set thousands of dial patterns for each child.
• Geographic—The parent of sets of child dialing contexts pre-defined by the OECB for every geographic location in the world. You can add thousands of child contexts to the Geographic parent and you can set thousands of dial patterns for each child.

Plan and configure your contexts in hierarchical priority. The OECB always uses the most specific match it can find when performing dial pattern matches. When the OECB finds no match in a child context, it searches for a dial pattern match in the parent context.

You can configure a dial plan on the OECB by way of the Web GUI or you can upload a dial plan in a .csv file.