Configure Loop Sensing for PSTN Calls

To prevent call looping, use the next-hop-policy-condition parameter to construct a policy for the default route that prevents the Oracle Enterprise Communications Broker (Communications Broker) from sending a call back to the previous hop when the agent does not respond.

1. 
   
2. On the Policy entries page, click Add, and do the following:

   Name	Enter a name for this policy.
   Description	(Optional) Enter a description of the policy.
   Conditions	Click Add, select next-hop-compare-condition, and do the following: Enter a name for this condition. Select the next hop compare mode that you want from the drop-down list. Click OK.
   Actions	Click Add, and do the following: Select routing-action from the drop down list. Enter a name for this routing action. Select deny from the drop-down list. Click OK.

3. Click OK.
4. 
   

• Apply the policy to the target route.