Third Party Limitations
The following information describes limitations of third party systems that Oracle Enterprise Communications Platform depends upon. Limitations explains the facts of functional or operational boundaries. Limitations do not include workarounds. Check this document periodically to stay informed of updates and other new information.
The following Limitatioms are present in the current release. Once resolved, they will be removed from this section.
Removing Windows devices from Ivanti Neurons for MDM
When you remove a Windows device from Ivanti Neurons for MDM, do not try to manually disconnect or remove the management profile immediately after issuing the "Retire" and "Delete". If you attempt to manually disconnect or remove the profile from the Windows device before waiting at least 30 minutes, the device may become unresponsive or display a blank screen after restarting, as Ivanti Neurons for MDM requires time to complete the removal.
- Wait at least 30 minutes for the device to check in and allow Ivanti Neurons for MDM to remove the management profile automatically. (This process usually finishes within 1–2 minutes if the device is active and connected, but it can take up to 30 minutes if the device is idle or asleep.)
- After 30 minutes of confirmed network connectivity, if you still see the management profile, manually disconnect it.
- If the device restarts after disconnecting and shows a blank screen, refer to these steps to recover the device.
Windows Surface Tablets May Not Auto-Sync with Ivanti Neurons for MDM When Idle
When a Windows Surface tablet is idle for over an hour, scheduled Ivanti Neurons for MDM auto-sync may not occur due to Windows power management settings, even if Wi-Fi is enabled. To ensure regular syncs, set the device's sleep setting to "Never" while plugged in, or create a scheduled task to wake the device periodically as recommended by Ivanti.
Surface Tablets May Not Update "Last Check-In" After Wake in Ivanti Neurons for MDM
On Windows Surface tablets enrolled with Ivanti Neurons for MDM, the "Last check-in" and "Bridge check-in" times may not update automatically after the device wakes from sleep or idle, even when the device reconnects to the network. This occurs due to how Windows manages MDM sessions after resuming from low power mode; sync may not be re-established until a user initiates a manual sync from device settings. Performing a manual sync (Settings, Accounts, Access work or school, [Your org], Info, Sync) immediately updates both check-in times. Ivanti recommends reinstalling the Bridge service; if issues persist, performing a token refresh on your device and re-enrollment may also help resolve check-in delays.
Functions available on MDM-managed Windows devices
Oracle Enterprise Communications Platform in conjunction with Ivanti Neurons for MDM does not support remote lock on Windows 11 devices.
Vodafone SIM Slot Number Reporting Inaccuracies
After switching the SIMs into opposite slots on a Cloud Connector or Device, the updated IMEI values are not updated per SIM Slot Number reporting on the UI.
Vodafone SIM Usage Value Delays
SMS usage values may be delayed for up to 8 hours with Vodafone SIM.
Vodafone usage reporting
Data usage and SMS usage may lag and be unavailable in the Vodafone portal and via API until the data session ends; additionally, SMS usage may not be counted.