User Permissions for MSP Edition

The Oracle® Intelligent Communications Orchestration Network cloud service provides and enforces user roles to help you manage access to the service according to the principle of least privilege. The permissions assigned to each role determine the information that users can view and the administrative actions they can perform. Oracle creates user roles in your Oracle® Cloud Infrastructure Identity and Access Management (IAM) domain. You can assign these roles to your personnel to access the Oracle® Intelligent Communications Orchestration Network cloud service portal based on their job responsibilities.

The following lists summarize the operations supported for Oracle® Intelligent Communications Orchestration Network cloud service Managed Service Provider Edition.

Account Switcher

  • Switch between customer accounts.
  • Access resources associated with the selected customer account.

Sites

  • View Sites.
  • Add Sites.
  • Edit Sites.
  • Delete Sites.

Number Blocks

  • Add or delete Number Blocks.
  • View Numbers.
  • Activate or pause Numbers.
  • Split or merge Number Blocks.
  • Move Numbers to a Service.
  • Remove Numbers from a Service.
  • Move Numbers to a Site.

Services - SIP Trunks

  • Add New Service.
  • View Configuration.
  • Edit Service.
  • Delete Service.
  • Pause Service.
  • Resume Service.
  • Add a Service Group.
  • View a Service Group.
  • Edit a Service Group.
  • Delete a Service Group.

Integrations

  • Add Integration.
  • View Integration.
  • Edit Integration.
  • Delete Integration.
  • Enable Integration.
  • Disable Integration.

Managed Services Provider Dashboard

  • View customer accounts.
  • Create customer accounts.
  • Edit customer account information.
  • Manage customer account settings.
  • Monitor customer account status.

Voice Gateway

  • Add New Voice Gateway.
  • View Voice Gateway Configuration.
  • Edit Voice Gateway.
  • Delete Voice Gateway.
  • Pause Voice Gateway.
  • Resume Voice Gateway.
  • Add Voice Bot.
  • View Voice Bot.
  • Edit Voice Bot.
  • Remove Voice Bot.

Call Detail Records

  • View Call Detail Records.
  • Search and filter Call Detail Records.
  • Export Call Detail Records, where supported.

Audit Logs

  • View audit logs.
  • Search and filter audit records.
  • Review configuration changes.
  • View user activity.
  • Export audit records, where supported.

Private Interconnects

  • Add Private Interconnects.
  • View Private Interconnect configurations.
  • Edit Private Interconnect configurations.
  • Delete Private Interconnects.
  • Monitor Private Interconnect status.

Notifications

  • View notifications.
  • Configure notification settings.
  • View notification history.