CDR Management

The Oracle® Intelligent Communications Orchestration Network cloud service provides the following controls for the call detail records management.

  • Access call detail records
  • Filter and search the call detail records
  • Pagination and data loading
  • Customize the call detail records table

Access Call Detail Records

You can access the call detail records from the left-hand menu.
Before you begin
  • Verify that you are assigned the Oracle® Intelligent Communications Orchestration Network cloud service Call Details Analyst role within the account.

Procedure

  1. Navigate to the left-hand menu.
  2. Click Call Detail Records.
    The CDR page displays a set of filters that you can use to refine and search call detail records.

    Note:

    You can also access call detail records from the service page by opening a specific SIP-based service to view its associated records. Alternatively, access the call detail records from the three-dot menu of a specific service on the Services landing page.

Filter and Search the Call Detail Records

You can filter call detail records using multiple criteria to refine and narrow down the results.

Before You Begin

  • Verify that you are on the Call Detail Records page.

Procedure

  1. Select the Service Name for which you want to search call records.

    The following additional criteria can be used to search and filter call records:

    • Direction: Direction of the call (Inbound, Outbound, or Any).
    • Call ID: Unique identifier assigned to each call for tracking and reference.
    • Hangup Cause: Filters calls based on the reason the call was terminated.
    • From: The calling party’s number (source of the call).
    • From Match Type: Defines how the “From” number is matched (e.g., Exact match, Contains).
    • Start of Call: Filters calls based on when they started (predefined or custom range).
    • Start of Call Start Date: Beginning date for filtering call start time.

      Note:

      This is enabled only when the Start of Call is selected as custom.
    • Start of Call End Date: Ending date for filtering call start time.

      Note:

      This is enabled only when the Start of Call is selected as custom.
    • To: The called party’s number (destination of the call).
    • To Match Type: Defines how the “To” number is matched.
    • End of Call: Filters calls based on when they ended.
    • End of Call Start Date: Beginning date for filtering call end time.

      Note:

      This is enabled only when the End of Call is selected as custom.
    • End of Call End Date: Ending date for filtering call end time.

      Note:

      This is enabled only when the End of Call is selected as custom.

    Call detail records are displayed in a tabular format that includes the following details:

    • Direction: Indicates whether the call is inbound or outbound.
    • From: The originating caller number.
    • To: The destination number dialed.

      Note:

      For both "From" and "To" fields, if Enable PII Data Masking is enabled, the number is displayed in masked format to protect Personally Identifiable Information (PII). Specifically, the "To" number in outbound calls and the "From" number in inbound calls are masked. When enabled, the last two digits are masked in all call detail record.
    • Call ID: Unique identifier for the call session.
    • Start Time: Timestamp when the call was initiated.
    • Answer Time: Timestamp when the call was answered.
    • End Time: Timestamp when the call ended.
    • Duration: Total duration of the call (from answer to end).
    • Hangup Cause: Reason the call was terminated (e.g., normal clearing) along with the Q.850 Code..
    • Disposition: Final status of the call (e.g., Callee rejected, Caller ended).

    The table data can be sorted using the column headers.

Pagination and Data Loading

  • The call detail records table uses infinite scrolling.
    • Records are loaded in batches.
    • Additional records load automatically as you scroll.
  • A maximum of 2000 records can be loaded at a time. Filters must be applied if the result set exceeds 2000 records.

Customizing the Call Detail Records Table

On the Call Detail Records page, select a service and use the table controls to change how records are displayed.

Show or Hide Columns

  1. Click the columns icon above the table.

  2. In the Columns dialog, select the checkbox for each column you want to display. Clear a checkbox to hide the column.

  3. To display the call's Q.850 code, select Q.850 Code. Scroll within the dialog if the option is not visible.

  4. Close the dialog to return to the table.

Click Restore Defaults to restore the default column configuration.

Sort Records

Open a column header's context menu and select Sort Ascending or Sort Descending. You can also use the sort control beside the column heading.

Resize a Column

  1. Open the column header's context menu and select Resize Column.

  2. In the Resize column dialog, enter the required Width in Pixels.

  3. Click Apply. To leave the width unchanged, click Cancel.

If the table extends beyond the available width, use the horizontal scrollbar to view the other columns.