Voice Gateway Details Page
When you click the Name of a Voice Gateway on the Services page, Oracle® Intelligent Communications Orchestration Network cloud service displays the Voice Gateway Details page. The page displays tables with information about the Voice Gateway with an actions menu for each table.
Each table includes an Add button and the page displays the View Configuration button.
Voice Bots
| Voice Bot Name | The name configured for the Voice Bot. |
| Provider | The name of the company that provides the Voice Bot. |
| Platform | The name of the Voice Bot service. |
| Speech Engine | The name of the speech engine provider. |
| Voice Channels | The number of channels available for the Voice Bot. |
| Numbers | The number of number blocks assigned to the Voice Bot. |
| Status | The life cycle state of the Voice Bot. Active | Paused | Processing. |
| Date Added | The date when the Voice Bot was added. |
| Actions | The only action is Delete. |
Add Voice Bot button—Click to display the Select Voice Bot page, where you can add a Voice Bot.
Number Blocks
| Starting Number | The first phone number in the number block. Click the number to open the Number Block drawer where you can view all the numbers in the block and their status. |
| Block Size | The number of phone numbers in the number block. For Mobile phone numbers, the only block size is 1. For Landlines, block sizes include 1, 10, and 100. |
| Type | The type of telephone connection, either Mobile or Landline. |
| Site Name | The name of the site hosting the number block. Click the site name to launch the Site Details page, where you can edit the site attributes and perform actions on the number blocks. |
| Voice Bot Name | The name you configured for the Bot. |
| Status | The life cycle state of the number block. Active | Inactive | Paused | Processing. |
| Date Added | The month, day, and year the number block was added. |
| Actions | The actions available for the number block. Actions in black are available for the number block. Actions in gray are not. Available actions depend on the status. Actions: Pause | Split Block | Merge Block | Move to Service | Move to Site | Remove from Service | Remove from Account. |
Add Number Blocks button—Click to display the Select Number Blocks page, where you can select existing number blocks, add new ones, and select a voice bot. Note that the page displays only number blocks not assigned to a service.
View Configuration
When you click the View Configuration button, Oracle® Intelligent Communications Orchestration Network cloud service opens the Voice Gateway drawer where you can edit the Service Name and reset the Number of Voice Channels.