2 What's New

The following information describes new features and enhancements included in the latest release of the Oracle® Intelligent Communications Orchestration Network cloud service.

The following sections describe the new features and enhancements in the Oracle® Intelligent Communications Orchestration Network cloud service release. You can find detailed information about these features in the User Guide by searching for the topic titles named below.

Audit Log

The Oracle® Intelligent Communications Orchestration Network cloud service provides an audit log for accounts. This feature enables you to view account-level operational activity, including create, modify, provision, and delete actions performed across supported entities.

The audit log includes filtering capabilities for account, action, status, and date range values, and supports sorting entries by date and time. Users can view audit logs only for the accounts they are authorized to access. The feature also provides direct navigation to associated resources through links included in audit log entries.

See "Audit Log" in the User Guide.

Verint Compliance Recording Integration

The Oracle® Intelligent Communications Orchestration Network cloud service supports Verint Compliance Recording Integration for SIP-based voice services. This feature enables customers to configure SIPREC-based integrations that route call media and metadata to the Verint recording platform for interaction recording workflows.

The integration includes guided connector configuration for service region selection, SIP transport settings, recording server configuration, endpoint authentication, and custom SIP X-header support. Carrier services and voice gateway services aren't supported, and integration creation requires an active SIP-based voice service.

See "Verint Compliance Recording Integration" in the User Guide.