2 What's New

The following information describes new features and enhancements included in the latest release of the Oracle® Intelligent Communications Orchestration Network cloud service.

• The Oracle® Intelligent Communications Orchestration Network cloud service supports integration with Oracle Utilities Customer Cloud Service (CCS). This integration enables utility service providers to connect voice services with Oracle Utilities CCS and use Intelligent Voice Agent transcription capabilities. The integration supports secure WebSocket-based media streaming, participant-level audio streams through Multi Stream mode, trunk-level metadata collection, and API key authentication through custom SIP headers. Available through the Voice Integration SKU, this integration is also supported for pilot subscriptions.

  See "Oracle Utilities Customer Cloud Service Integration" in the User Guide.

• The Oracle® Intelligent Communications Orchestration Network cloud service supports the RingCentral RingEX service profile. You can connect a RingCentral RingEX service, assign number blocks, and configure the service settings. See Connect to a RingCentral RingEX Service in the User Guide.
• The Oracle® Intelligent Communications Orchestration Network cloud service supports Cognigy AI bots in voice gateways. Configure the Cognigy AI REST endpoint, assign number blocks, and select third-party speech-to-text and text-to-speech providers. See Connect to a Cognigy AI Bot in the User Guide.
• Configure speech-to-text (STT) and text-to-speech (TTS) providers independently. Google Dialogflow CX and ES provide separate switches to use the integrated Google Cloud speech engines or configure third-party providers. Other voice bots use third-party providers selected directly in the STT and TTS sections.