About This Guide

The Interactive Session Recorder (ISR) Administrator Guide provides information including:

Overview of the ISR and getting started
Managing and configuring the various components of the ISR Dashboard, including accounts, routes, users, sites, RSS servers, system configurations, accessing recordings, and building reports
Software diagrams and call setup sequence
ISR Linux Users and File Permissions
ISR Dashboard Database Failover
Accessing ObserveIT Visual Session Recording

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Related Documentation

The following table describes the documentation set for this release.

Document Name	Document Description
ISR Release Notes	Contains information about new ISR features, fixes, and known issues.
ISR Installation Guide	Provides an overview of the ISR, hardware/software requirements and recommendations, storage considerations, pre-installation information, installation procedures, post-install verification procedures, making the first call, and additional advanced topics about the ISR.
ISR User Guide	Contains information about using the ISR Dashboard for all levels of users. Provides information about viewing, playing, deleting recordings, running reports, and managing user profiles.
ISR Administrator Guide	Contains information about using the ISR Dashboard for the Administrator level user (Super User, Account Administrator, Tenant Administrator). Provides information about creating and managing accounts, routes, and users. Also provides information about configuring the ISR, running reports, viewing active calls, and securing the ISR deployment.
ISR API Reference Guide	Contains information about ISR FACE, VoiceXML Commands, legacy application programming interfaces (APIs), Recording File Types/Formats Supported, Return Codes, sendIPCRCommand.jsp Subdialog, Advanced Options, and Troubleshooting.
ISR Monitoring Guide	Contains information about installing and configuring the ISR Monitor, the Monitor database schema, and the Monitor MIB.
ISR Security Guide	Contains information about security considerations and best practices from a network and application security perspective for the ISR product.

Revision History

Date	Description
September 2018	Initial release of ISR 6.2 software.
July 2020	Updates "Downloading a Recording List to a CSV File" for clarity regarding custom data fields. Updates the screenshot in "Displaying DTMF Data in Segment Details".
November 2020	Updates "Logging In/Out of the ISR Dashboard" and "Importing a User Profile CSV File" with a note regarding username case-sensitivity. Updates the "Managing an RSS Location", "Adding a Location" topic with the Access type, SFTP Port option. Updates the following topics for clarity: Advanced Search for Recordings Showing User Activity Archival Troubleshooting Archival
January 2021	Includes note in the following sections regarding CSV file values: Importing an Account CSV File Importing a User Profile CSV File Importing a Route CSV file Updates "Configuring/Editing Details for an Account", "Archival" to include the SFTP Port option.