ISR FACE

The ISR supports FACE. FACE is a feature for the aggregation and control of events. It is a centralized component used to control both ISR and integrated third-party services. It can also retrieve audio, video, and detailed metadata for recordings stored in the ISR. The initial third-party integration is with the ObserveIT Visual Session Recording solution. This provides the key activities necessary for desktop screen capture and for associating the captured screens to related audio recordings.

The controls currently available include full recording control (start, stop, pause, and resume, where pause and resume can aid in the omission of sensitive information from the recording), retrieval of recorded files and metadata, as well as starting and stopping screen capture on an ObserveIT agent host. FACE also supports a policy system allowing incoming events to trigger actions, with the current set of actions dedicated to screen capture control.

The ISR FACE contains the following components:

• FACE Policy System—Handles automatic actions for specific ISR events.
• External Event Notification Listener—Receives events from ISR components and passes them to Policy System.
• FACE REST API—API for communication and control of ISR components.

Creating an API User

In order to use the audioRecording commands of the FACE REST API, you must create an API User via the Dashboard.

To Add an API User:

1. After logging into the ISR Dashboard, click Admin in the main menu (or Edit System Configurations on the Home page).
2. Click Users.
   The Users page displays.
3. Click New User
   The New User page displays.
4. Enter the relevant Account, Name, Email, Password, and Preferred Time Zone Locale for the User.
5. Type of User—Select API User from the dropdown menu.
6. Click Create.

   For more information on configuring Users, see "Managing Users" in the Oracle Communications Interactive Session Controller Administrator Guide.

   Note:

   Your API User password will expire based on the value you configure in the Dashboard Security Settings Users Password Expires in parameter. When the API User password expires, the FACE API client application/s will no longer be authorized for requests until the password has been changed and reflected accurately in the client user's password configuration. For more information on configuring Dashboard Security Settings, see "Managing User Dashboard Security Settings" in the Oracle Communications Interactive Session Controller Administrator Guide.