About This Guide

The Interactive Session Recorder (ISR) Application Programming Interface (API) Guide provides information about:

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Related Documentation

The following table describes the documentation set for this release.

Document Name	Document Description
ISR Release Notes	Contains information about new ISR features, fixes, and known issues.
ISR Installation Guide	Provides an overview of the ISR, hardware/software requirements and recommendations, storage considerations, pre-installation information, installation procedures, post-install verification procedures, making the first call, and additional advanced topics about the ISR.
ISR User Guide	Contains information about using the ISR Dashboard for all levels of users. Provides information about viewing, playing, deleting recordings, running reports, and managing user profiles.
ISR Administrator Guide	Contains information about using the ISR Dashboard for the Administrator level user (Super User, Account Administrator, Tenant Administrator). Provides information about creating and managing accounts, routes, and users. Also provides information about configuring the ISR, running reports, viewing active calls, and securing the ISR deployment.
ISR API Reference Guide	Contains information about ISR FACE, Recording File Types/Formats Supported, Return Codes, and Troubleshooting.
ISR Monitoring Guide	Provides provisioning, configuration and test instructions for the NET-SNMP implementation to monitor all ISR component hosts.
ISR Security Guide	Contains information about security considerations and best practices from a network and application security perspective for the ISR product.

Revision History

Date	Description
September 2018	Initial release of ISR 6.2 software.
November 2018	Updates "URL Request Parameters" to include earliestEnd and latestEnd.
January 2019	Replaces "Supported General Parameters", Supported Recording-Specific Parameters", and "Supported Special Parameters with "External Events Parameters Available by Event Type". Updates "Split Session Recording into Segments (Using UCID)" for accuracy.
January 2020	Replaces "Get List" with "Get Recording Details". Adds a note to "External Event Notifications" regarding encoding URL parameters.
February 2020	Updates the Example Request in "Get Recording Details".
November 2020	Updates "Authentication" with note for clarity.
January 2021	Adds "Get Live Recordings" topic. Updates the audioRecording, delete command definition for accuracy. Updates "URL Request Parameters" for accuracy. Updates "REST API Commands", "audioRecording Commands", "Return Data" section's Multiple Match XML Example.